Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18638 reviews)

View other StepChange products

4.92

Based on 18,638 reviews, last reviewed 19th Jun 2026

188250% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

whilst setting up my DMP Step Change couldnt have be... whilst setting up my DMP Step Change couldnt have been more helpful, and the advice given was clear and concise. I found filling in the budget form ve... Read more Reviewed on: 19th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18638)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Stepchange helped me when covid hit

I was made redundant just before covid hit, and I got a new job on the day the first covid lockdown was announced. So due to that I had no payments coming in and stepchange helped me sort out my payments and got me back on track. Reviewed on: 23rd May 2025

I felt secure and stress free

I was so stressed they made sure I feel secure and manage my debt really well. Reviewed on: 23rd May 2025

Awesome, lost my job last year and was without a job...

Awesome, lost my job last year and was without a job for a year and they were a life saver. Reviewed on: 23rd May 2025

I have been with Stepchange for 6 years now and I am...

I have been with Stepchange for 6 years now and I am so much better financially wise. They will help you 100% so long that you keep your repayments every month. They will review each year to make sure that it is still affordable for your situation. Stepchange has removed a very heavy burden on my shoulders. I am so happy with my decision to ask Stepchange for help coz i was hesistant im feeling embarrassed.. it was the greatest decision i made. Reviewed on: 23rd May 2025

First Class Needed Help Provided.

Step change gave me Complete peace of mind & Assurance. They made me feel so much better Mentally. I cannot thank them enough. Reviewed on: 23rd May 2025

Great advice.

Great advice. I feel better after talking to any of the people at Stepchange. Thanks Reviewed on: 23rd May 2025

Taking to load

I was very worried about my financial situation. I was very quickly put at ease and options presented to me. I felt I had someone who was taking the load off my shoulders Reviewed on: 23rd May 2025

Easy process.

Easy process... from zero to hero Reviewed on: 23rd May 2025

Theyve made such a big difference to my life

Unexpected things in life had caused me to get into debt. Although I had a good job I was unable to keep on top of things due to the living crisis. Due to the interest of credit cards I got to a point where each month I was only paying that and not the balance so was a never ending cycle. I was ashamed of this so didn’t speak up till it all got too much. I was recommended to step change by national debt line and was a very smooth process once I let them know my outgoings and income. They were so friendly, compassionate and friendly. My only regret is not reaching out for help prior to it as I was extremely stressed and unable to enjoy life. They take an affordable payment each month and with any additional income e.g a work bonus I’m able to pay it off quicker. It’s been less than 2 years and went from 8k debt, living pay check to paycheck to having less than 2k of debt left to pay. I am much more careful of what I’m spending since then and living a bit more comfortable now. Reviewed on: 23rd May 2025

Stepchange are the numbers 1 debt charity to use.

Stepchange are the numbers 1 debt charity to use.They are always there to help you in difficult times. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt collection
from Ayom Debt Recovery 1.86 from 87 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub