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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

No judgement just support and guidance throughout

I dont usually write reviews but I felt I had to communicate somewhere how amazing the people I've been in contact with in this company have been. I was devasted and embarrassed for ending up in a situation that had lead me to get an IVA. The people who I spoke with are lovely, calm, understanding and made me feel better about my situation when I would get upset over it when going through the process. They are easy to talk to over the phone for any queries or problems. Not once have I felt judged. It is very daunting sometimes having this on my file but a recent conversation has just made me feel more at ease and they arent just a debt company they really are there to help and guide you. So thank you to anyone who has helped me the way you help really does go along way. Reviewed on: 18th August 2023

Sharon in your Cardiff Office

Hello. I would like to say a very huge thank you to Step Change and all that you are doing to assist people in financial difficulty at this time. I was very pleased to receive professional, clear and expert advice from your advisor Sharon in your Cardiff Office. She took her time to explain my options and provide advice that is practicable and well able to manage my difficult situation. Thank you Sharon and thank you again, Step Change. Reviewed on: 15th August 2023

5 out of 5 stars

They are the best advicers with issues dealing with debts Reviewed on: 12th August 2023

Great service, advice and support for many years

I am so glad i changed to step change some years ago. I appreciate the free advice, support and guidance over the years. Thank God for all the help. Reviewed on: 12th August 2023

Helping me out to pay debts

Has helped us out of financial difficulties during cost of living hikes. Deals with other agencies for you and releaves some stress Reviewed on: 11th August 2023

Friendly and helpful

They help me sort out many creditors and get my life back on track thank you stepchange Reviewed on: 11th August 2023

Great customer service

I was scared of calling up but wish I'd done it well before now but it not to late I'm getting all the help I need Reviewed on: 10th August 2023

Excellent service

Very easy to use, contact very helpful individuals Reviewed on: 10th August 2023

Great advice

Step change were brilliant in giving advice and helping me set up a way o pay my debts and all done online absolutely recommend im in a better place where i can now afford my debts Reviewed on: 8th August 2023

Such a great service

Step change is an absolutely invaluable service. Cannot reccomend more highly, often refer clients. Reviewed on: 7th August 2023

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