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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16481 reviews)

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4.95

Based on 16,481 reviews, last reviewed 8th May 2026

84850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I have been with step change the last 3 years and th... I have been with step change the last 3 years and they helped me change my life, sympathic helpful and will always try to help you with the best solut... Read more Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16481)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Simply put, step change changed my life around for t...

Simply put, step change changed my life around for the better. Great help and advice. Reviewed on: 1st May 2024

Step change were helpful and able to provide a plan...

Step change were helpful and able to provide a plan to meet my needs. I would only recommend if they could provide communication with debtors to ensure evryone is being paid Reviewed on: 1st May 2024

A huge relief

A huge relief giving them a ring should have done it sooner. No judgement just very helpful and a weight of your mind Reviewed on: 1st May 2024

Stepchange has the magic wand.

Stepchange has the magic wand. Once I contacted stepchange, they worked with me to stop my situation from turning into a miserable and stressful situation. Reviewed on: 1st May 2024

I was losing sleep, constantly anxious and had no cl...

I was losing sleep, constantly anxious and had no clue where to turn over my debt and missed payments. I can’t thank Stepchange enough for their understanding, non judgement and overall amazing experience! Reviewed on: 1st May 2024

Stepchange eased my worries

From day 1 when I first contacted them for help and advice the service that I was given was top quality they assisted me and worked out a suitable plan to get my depts under control Reviewed on: 1st May 2024

I Would Certainly Recommend StepChange

StepChange have been brilliant helping me to sort my big credit card debt out using a Debt Management Plan. I now finally feel I have peace of mind with their help and less to worry and feel guilty about. Reviewed on: 1st May 2024

Amazing helpful company.

I dont know how to thank stepchange, they have taken so much stress and worry away from me. Honestly everyone I have been in contact with has been so helpful and understanding. I was so nervous and ashamed to ask for help but stepchange made me see that I didn't need to worry. 100% recommend. Reviewed on: 1st May 2024

Truly outstanding service

From day one, I was treated like a human being. Suffering from depression. I was put at ease. Service provided at the start was amazing. As ot has been all the way. Dedicated staff. Keep up the fantastic jobs you all do. 5 Reviewed on: 1st May 2024

I’m very peaceful myself because I have a hard to ma...

I’m very peaceful myself because I have a hard to manage my debit every months add interest I can’t to pay then StepChange only very helpful that time thankful for helping people .. Reviewed on: 1st May 2024

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