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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18625 reviews)

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4.92

Based on 18,625 reviews, last reviewed 14th Jun 2026

187600% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change is very helpful. Step change is very helpful the man i spoke to on the phone couldn't do enough. Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18625)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

StepChange was a lifesaver!

StepChange was a lifesaver! Made paying off my debt stress free Reviewed on: 27th May 2026

Very positive and helpful people.

Very positive and helpful people. Explained everything clearly. Always available to assist. Excellent customer service and they turned my life around. Reviewed on: 27th May 2026

Stepchange thank you

The people that work for Stepchange are extremely helpful, patient, understanding and friendly. I dont know how I would survive without them. Thank you so much for getting my life back on track. Reviewed on: 27th May 2026

Excellent very friendly and helpful

Excellent very friendly and helpful Reviewed on: 27th May 2026

An extremely helpful organisation - for those in dir...

An extremely helpful organisation - for those in dire straits. They are patient, clear and concise, everything was very straightforward. Reviewed on: 27th May 2026

Very good clear help, managing money is much better...

Very good clear help, managing money is much better now Reviewed on: 27th May 2026

No more sleepless nights.

Many years ago I lost my job because of 9/11 I ended up in terrible debt, worry couldn't sleep , then I contacted the Step Change people for help and advice, they put my mind at ease straight away, advised me what to do, sorted out a payment plan that I could afford at the time, long story short ,the staff was brilliant, none judgemental and helped me out enormously. Reviewed on: 27th May 2026

Life saver

It takes a while to get through to StepChange but when you do they are so helpful and make it all worth while to make life easier Reviewed on: 27th May 2026

Big thank you.

Big thank you. When my mental and physical health was taking me to the grave, Step change helped me, very kind and thoughtful. Reviewed on: 27th May 2026

I’m so happy with my experience. Now I sleep at night.

I was deep in debt with nobody to turn to, A family member told me about stepchange and it’s completely helped me so much it’s a massive weight of my shoulders. I can sleep so much better knowing that I have to pay an amount each month which leaves me with a bit more money than I had when I had all the debt issues. If you can contact stepchange, believe me it will take your worries away. Reviewed on: 27th May 2026

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