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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15387 reviews)

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4.95

Based on 15,387 reviews, last reviewed 6th May 2026

21600% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The step changes charity are very helpful The step changes charity are very helpful Reviewed on: 6th May 2026

Latest lowest rating:

1

Constantly getting emails and calls from lenders say... Constantly getting emails and calls from lenders saying I still owe them money and haven’t heard anything from StepChange Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15387)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Step change helped me out of a tight spot very good...

Step change helped me out of a tight spot very good service Reviewed on: 1st May 2024

Outstanding!

Nothing more to say than just outstanding service, helped with everything Reviewed on: 1st May 2024

Great Company

They was very helpful, helped me now for more than 4 years. Great support and advice. Reviewed on: 1st May 2024

Stepchange helped me to get back on track with my fi...

Stepchange helped me to get back on track with my finances. I will always be grateful for what they done for me . Thank you StepChange Reviewed on: 1st May 2024

They sorted me out fantastic company gave me plenty...

They sorted me out fantastic company gave me plenty of advice Reviewed on: 1st May 2024

StepChange a calm support during time of need

A experienced and honest voice navigating you through the stressful pain points of debt. Ultimately you need to stick to your plan, but the monthly statements help you see light at the end of a tunnel. Reviewed on: 1st May 2024

Step change been very helpful for a number of years,...

Step change been very helpful for a number of years, dealing with my debts And continuing to date doing so Reviewed on: 1st May 2024

StepChange got me back on track.

Since using StepChange my life has changed immensely.Good advise from good people. Giving me the chance to get back on track and in control Reviewed on: 1st May 2024

Helped us deal with all our creditors.

Helped us deal with all our creditors. And helped us to work out an affordable repayment plan at one of our most stressful times! Reviewed on: 1st May 2024

I was in over 20k of debt

I was in over 20k of debt, Paying nearly 600 out of salary on debts. This left me with little to spend on other cost and any luxuries. Initially i got help via another company on social media. They were going to do similar, but their plan took a fee too. I contacted step change. It was easy online. A plan was sorted and monthly payments that were manageable. Leaving more cash for other cost and other luxuries etc. They have always been helpful, even when creditors send letters. They advised well. Also they sorted any new debts too. Im now paying of debts, not as quick, but interest is frozen, i have enough cash left over to live and not worry. Reviewed on: 1st May 2024

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