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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change immediately took the pressure off from c...

Step change immediately took the pressure off from creditors They've always been really helpful when I've need to speak to someone. The yearly review is easy and straight forward. Made managing debts so much easier. Reviewed on: 23rd May 2025

Stepchange made my life better and less stressful.

Stepchage helped me when during lockdown I became overwhelmed with all the credit bills building up. My husband had no work and as a new business he received no help from the government.It became down to me to try and juggle a lot of outstanding debts. I contacted Stepchange after reading about them, they took over the management of all my debts and arranged payment plans with all the companies, all I need to do is pay a set monthly amount and they do the rest. The monthly amount is much lower than I was paying out before to all the different bills. Since doing stepchange , I have managed to pay off a huge chunk of the debt , and not built anymore up again. It really does change your life. Thank you stepchange. Reviewed on: 23rd May 2025

I was really depressed and thoughtthere was no...

I was really depressed and thought that there was no way out of my predicament. It was my own doing then I heard about Stepchange. I made a call and the lovely lady I spoke to helped me without judgement. I ha ve managed now to keep on track and have paid a large chunk off my debt. Stepchange has made a difference and my life better. Reviewed on: 23rd May 2025

Customer service was so helpful till date

Customer service was so helpful till date Reviewed on: 23rd May 2025

If you're worried don't

They really take the worry off your shoulders Reviewed on: 23rd May 2025

They’ve literally turned my life around.

They’ve literally turned my life around. I messed up and own it, but with them by my side, the weight has lifted and I will still pay back what I owe Reviewed on: 23rd May 2025

I was getting overwhelmed with my money worries and...

I was getting overwhelmed with my money worries and a creditor mentioned step change to me. I contacted them and they were really helpful. They never made me feel inadequate that I couldn't manage my finances. They went through everything with me and we made a plan. It has been liberating that I can finally breathe again. I am 1 year in of my 3 year plan and then thankfully I will be debt free. Reviewed on: 23rd May 2025

Great advice and help from StepChange

I contacted Step Change asall other debt agencies had not responded in a timeley manner. Stepchange advice and management of my debts was set out clearly and put in to mplace in a timeley manner. Reviewed on: 23rd May 2025

It turned my life from having lost the hope to looki...

It turned my life from having lost the hope to looking forward to a promising one. Reviewed on: 23rd May 2025

Very helpful

Nice and very helpful people. Easy to access the service by the phone and online Would recommend to the peaple who is struggling with money issues Reviewed on: 23rd May 2025

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