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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange were very good and understanding with my...

StepChange were very good and understanding with my problems and were prompt at sorting my issues out a great relief to my problems . Have also been very good at explaining issues as they crop up . I am very grateful . Reviewed on: 2nd May 2024

Simple and understanding.

Simple and understanding - easy to contact, no unnecessary waiting around. Good advice and suggestions for the future. Reviewed on: 2nd May 2024

Step Change is none judgemental they work with you a...

Step Change is none judgemental they work with you and listen. And give the best debt advise Reviewed on: 2nd May 2024

StepChange has helped me a lot.

StepChange has helped me a lot.. Reviewed on: 2nd May 2024

StepChange has helped me and my family so much I did...

StepChange has helped me and my family so much I didn't know where to turn with the debts I had but now I'm worry free and I know my debits are being taken care of Reviewed on: 2nd May 2024

Peace of mind

When I contacted StepChange, I was desperately worried about my debts. They sorted my affairs for me and now I have peace of mind and my DMP is working for me. I would definitely recommend Anybody with money worries to contact them and get their life back. Reviewed on: 2nd May 2024

A big relief

The process was so easy, I managed to consolidate all my debts in one payment through their DMP. I wish I had done it sooner. I will be debt free in under 4 years and feel I am in control of my finances. Reviewed on: 2nd May 2024

Stress free

They basically took all my troubles away after my mother became ill. I'm able to concentrate on her now. Reviewed on: 2nd May 2024

Having been with step change since 2021 .

Having been with step change since 2021 .Its been the best decision I have ever made .They have helped me take control of my debts and by paying them a payment each month which gets distributed to my creditors I know eventually that my debts will be paid off to have that knowledge of knowing that is a great comfort and a real stress relief. Reviewed on: 2nd May 2024

Dependant on your situation, remember you must open up.

Dependant on your situation, remember you must open up. StepChange realy help in this , polite, knowledgable,work with you and for you, it may take time but I found they go the extra mile. Reviewed on: 2nd May 2024

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