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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18645 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18645)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Stepchange has changed my life

Stepchange has changed my life, I have got nothing but support from the staff and it has made my life so much more enjoyable knowing my debt is under control, I cannot recommend Stepchange enough Reviewed on: 23rd May 2025

Easy to talk to and very understanding.

Easy to talk to and very understanding. Knew exactly ow to help. Reviewed on: 23rd May 2025

A very understanding and helpful charity.

A very understanding and helpful charity. I never felt belittled or embarrassed at any time during the set up process. Reviewed on: 23rd May 2025

Very helpfull and friendly especially when dealing w...

Very helpfull and friendly especially when dealing with sensitive issues. Reviewed on: 23rd May 2025

I was very stressed financially

I was very stressed by my debts a d StepChange soured me fully out I can not thank them enough for their advice and assistance in sorting an affordable payment plan. Reviewed on: 23rd May 2025

Stepchange took all the pressure off me

Stepchange took all the pressure off me Reviewed on: 23rd May 2025

I was scared I could lose everything

I thought I would not be able to sort my finances out. The people at step change are compassionate and supported me without judgement. Explaining how my debt management plan will work. Reviewed on: 23rd May 2025

StepChange Changed My Life

I came to StepChange at one of the darkest points in my life. I was 20 years old, addicted, overwhelmed by debt, in and out of psych wards, and stuck in a cycle of avoiding everything. I had taken on extreme amounts of credit card debt just to take cash out and spend a few more weeks forgetting my problems. Joining StepChange was the turning point. They helped me face the situation, set up a plan, and supported me every step of the way without judgment. They gave me the structure and clarity I needed to start turning things around. I'm now 22 and nearly done with the debt I was once drowning in. I'm clean, stable, and moving forward. StepChange wasn't just a debt solution, they were part of my recovery journey, even when they hadn't intended to be. It was such a relief to be able to tell StepChange I was going to miss a payment because something came up, and they handled it. Instead of having to contact eight different creditors myself, they made the overwhelming manageable. That improved my mental, emotional, and physical wellbeing, and it taught me the value of being honest with the people you owe money to. If you're struggling, don't wait. StepChange can help you take control. They helped save my life. My relationships with Family, Friends and even improved my finacial literacy. Thank you Stepchange Reviewed on: 23rd May 2025

Excellent

Put me at ease about my debts from the first call, put me on a manageable plan and contacted all the people I owe, excellent customer service. Reviewed on: 23rd May 2025

So helpful and supportive at a really tough time.

So helpful and supportive at a really tough time. Reviewed on: 23rd May 2025

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