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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Caring individuals who 'get it'

StepChange advisors are clearly caring individuals and the service provided puts you in charge of becoming debt free - I feel a whole lot lighter about my debts with clear end in sight! Reviewed on: 2nd May 2024

Excellent service

They were very competent and professional in handling my situation I really appreciate their service and will recommend them to anyone Reviewed on: 2nd May 2024

Thank you so much!

We were in a very tough situation and honestly didn't know what we will do with our lives. If it wasn't for StepChange to help us out with managing our loans, we wouldn't have made it. Reviewed on: 2nd May 2024

A great service.

They have helped me in a massive way, I felt helpless, and instead of buring my head, I got in touch. I spoke with a lovely lady who wasn't judging me and went through everything with me. I can't thank step change enough. Reviewed on: 2nd May 2024

Step change has helped me from drowning in my debt t...

Step change has helped me from drowning in my debt to managing it and being able to swim with my head above water. I’m still in debt but it’s manageable. Reviewed on: 2nd May 2024

Stepchange are a excellent service

Stepchange are a excellent service Reviewed on: 2nd May 2024

I found them very helpful and understanding of my si...

I found them very helpful and understanding of my situation. I didn’t feel judged. My anxiety over my debts started to reduce, once I contacted them. Wish I’d done it sooner. Reviewed on: 2nd May 2024

So helpful.

They where so helpful when I needed help at the worst time of my life with debt. The help they gave was easy to understand and got everything sorted in place for me , they where fantastic. Reviewed on: 2nd May 2024

I'm not too good at speaking over the phone and step...

I'm not too good at speaking over the phone and stepchange done all the work for me online. I can now sleep at night without worrying about my debts. Excellent service, thankyou so much for helping me Reviewed on: 2nd May 2024

I’ve had great dealings with this company and the ar...

I’ve had great dealings with this company and the are very considerate really looked after me-I would recommend them anytime excellent is the word for it Reviewed on: 2nd May 2024

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