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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16262 reviews)

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4.95

Based on 16,262 reviews, last reviewed 7th May 2026

74400% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I am now near debt free, working with Stepchange ent... I am now near debt free, working with Stepchange entirely throughout.Their prompts to review my Plan were Friendly & informative, allowing me to adjus... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16262)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

THANK YOU STEPCHANGE.

I got into a financial mess after I was persuaded to retire and end my self employment and quickly ran up a debt of over £ 10,000. Then heard about STEPCHANGE and told them my circumstances. They then sorted a debt management plan [affordable to me] to pay my creditors. It was a 5 year plan and I finished paying it off in October 2023. Honestly if you are in a mess with money then contact them. The whole service is entirely free and no interest is paid on whhat you owe. I believe this service is run by banks and lenders so for once they have got something very right, THANKYOU STEPCHANGE,WELLDONE. Chriis age 78 Lincoln Reviewed on: 1st May 2024

Highly recommend

They have been absolutely amazing in helping me when I was financially drowning to make smaller more manageable payments each month. It has released a lot of stress an pressure and they ensure that they provide you with the right service and affordable repayments. The best bit is that they offer their services for free. Reviewed on: 1st May 2024

My experience

They have definitely turned my life around ,I can not thank them enough I would advise any one that is in the position I was in ,not knowing which way to turn sleepless nights constant worry .I could not go on any longer thinking about it all the debt I had I decided to ring stepchange I felt embarrassed telling a stranger about my financial difficulties but they were fantastic non judgemental Reviewed on: 1st May 2024

They have been very helpful

They have been very helpful every step of the way,their staff is kind and very supportive I managed to get rid of most of my debt in a short period of time and also you have flexibility when paying them,would recommend them 100% Reviewed on: 1st May 2024

Bringing light where there was only darkness

Stepchange have been amazing from start to finish, always helpful, when contacted they are always positive and supportive and always able to reassure us that we don’t need to worry as they deal with your creditors on your behalf. Stepchanged have shown us light when we thought only darkness was our only choice. I can categorically say StepChange has saved my life !! Reviewed on: 1st May 2024

The advice was helpful

The advice was helpful and gave peace of mind Reviewed on: 1st May 2024

Helpful Debt Management

Step Change have always been helpful and have enabled me to manage my debts without becoming overwhelmed by the situation. I'd highly recommend them to anyone who is struggling with debt and who, perhaps, can't see a way out of a financial hole. Reviewed on: 1st May 2024

Step change have been fantastic from the very start...

Step change have been fantastic from the very start to now (nearly the end) I’ve never been judged once for what I got myself into, they’ve supported me and helped me get debt free! The help me set realistic repayments and took any stress away from dealing with the debt collectors/companies. So glad that I called step change and changed my finically situation around. Couldn’t have done it without them. Reviewed on: 1st May 2024

They have helped me with my financial situation and...

They have helped me with my financial situation and now I feel more settled knowing it's all under control. Reviewed on: 1st May 2024

Don't struggle ask for help

I had used StepChange to help me manage my overwhelming debts. I took a debt management they talked and arranged all the payments with my creditors. The process was simple and I would just need to make a annual review to ensure I was managing my budgeting and paying the correct amount to clear my debts. I started with just £8000 of debts and next month I will make my final payment and be debt free! Its taken me a good few years but I have got there and most importantly the stress and anxiety of juggling the debt before I took out the plan disappeared I didn't get any letters other than annual statements. Reviewed on: 1st May 2024

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