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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Super Helpful and Attentive

Everyone I have spoken to has been super helpful and understanding, and they keep you poromptly informed about all things related to your account. Reviewed on: 2nd May 2024

Can't fault them, they take all of the stress away a...

Can't fault them, they take all of the stress away and don't make you feel like a bad person for letting yourself get into debt in a world where it is so easy to do this. Reviewed on: 2nd May 2024

Very polite understanding helpful given me peace of...

Very polite understanding helpful given me peace of mind Reviewed on: 2nd May 2024

Stepchange have helped me all of the way through my...

Stepchange have helped me all of the way through my DMP and made everything so easy. Reviewed on: 2nd May 2024

Can’t Thank StepChange Enough

I had racked up a few credit card debts and loans. I called up StepChange and they was non judgemental and helped me sort out a monthly payment to my debts until my debts was cleared. If you’re struggling to clear your debts give them a call they are great for advice too. Reviewed on: 2nd May 2024

Very easy to apply , many options available for each...

Very easy to apply , many options available for each individual to meet their own personal requirements Reviewed on: 2nd May 2024

Step Change are amazing.

Step Change are amazing. Saved me the stress caused my debt situation. Friendly and helpful, they made an appalling situation into a positive one. Can’t thank them enough. Reviewed on: 2nd May 2024

Very helpful.

Very helpful. Easy and fast setup. Non judgmental. And great portal to see all your information. Reviewed on: 2nd May 2024

Step by step help

They were great in helping from the start. Took a lot of worry away with paying what I could afford. They went through a step by step management plan with me and it helped paying something which I was happy to do. Great help Reviewed on: 2nd May 2024

Helped me massively basically turned my life around

Helped me massively basically turned my life around Reviewed on: 2nd May 2024

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