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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18637 reviews)

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4.92

Based on 18,637 reviews, last reviewed 18th Jun 2026

188200% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt free in 4 months thanks to StepChange! I am incredibly satisfied with the support I’ve received from StepChange. Their customer service has been excellent throughout my journey. I am on tra... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18637)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

We didn’t know where to turn but StepChange were ama...

We didn’t know where to turn but StepChange were amazing, so understanding, non-judgmental and sympathetic. Giving help and advice in a non-patronising way really helped us - we learned so much through process as well as keeping a roof over our heads. Reviewed on: 23rd May 2025

Excellent experience

From start to present day, the whole process was easy to understand and follow. The staff are very polite and understanding. Cannot recommend them enough. Reviewed on: 23rd May 2025

Did not make you feel bad about calling and asking f...

Did not make you feel bad about calling and asking for help. Reviewed on: 23rd May 2025

Excellent service - wouldn't hesitate to recommend

I have found Step Change excellent to deal with and would definitely recommend to anybody who finds themselves in circumstances where StepChange could help Reviewed on: 23rd May 2025

StepChange helped me when I was at the lowest ebb of...

StepChange helped me when I was at the lowest ebb of my life. The advisor I first spoke with was efficient but kind and delivered some hope that there was a way out of the financial crisis I was in. There is still work for the customer; Stepchange didn’t help when I was dealing with a particularly unhelpful company and I had to deal with all that myself. That is the only negative part of the experience I had. Reviewed on: 23rd May 2025

Best of the best

There are many companies who offer to help you with debt these days, but Stepchange are unequalled. They simply saved my life and have been the most understanding, helpful and compassionate people in my long dealings with them. Reviewed on: 23rd May 2025

A great help in difficult circumstances, it was a si...

A great help in difficult circumstances, it was a simple process that relieved a lot of stress Reviewed on: 23rd May 2025

Stepchange are a lifeline in difficult times.

From the very first call to present, all the staff at stepchange have been so helpful and understanding. They helped me through a very difficult time. I highly recommend stepchange and have done to family and friends. Reviewed on: 23rd May 2025

Absolutely 1st class service, everything was taken c...

Absolutely 1st class service, everything was taken care of for me, personable staff, very helpful Reviewed on: 23rd May 2025

They helped and supported me in active

They helped and supported me in my time of crisis. Reviewed on: 23rd May 2025

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