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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,645 reviews, last reviewed 24th Jun 2026

188450% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change get my life back on track. Step Change get my life back on track. Step Change worked out what i can afford. Very grateful for all the support and the advises from the advisors a... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Excellent experience

From start to present day, the whole process was easy to understand and follow. The staff are very polite and understanding. Cannot recommend them enough. Reviewed on: 23rd May 2025

Did not make you feel bad about calling and asking f...

Did not make you feel bad about calling and asking for help. Reviewed on: 23rd May 2025

Excellent service - wouldn't hesitate to recommend

I have found Step Change excellent to deal with and would definitely recommend to anybody who finds themselves in circumstances where StepChange could help Reviewed on: 23rd May 2025

StepChange helped me when I was at the lowest ebb of...

StepChange helped me when I was at the lowest ebb of my life. The advisor I first spoke with was efficient but kind and delivered some hope that there was a way out of the financial crisis I was in. There is still work for the customer; Stepchange didn’t help when I was dealing with a particularly unhelpful company and I had to deal with all that myself. That is the only negative part of the experience I had. Reviewed on: 23rd May 2025

Best of the best

There are many companies who offer to help you with debt these days, but Stepchange are unequalled. They simply saved my life and have been the most understanding, helpful and compassionate people in my long dealings with them. Reviewed on: 23rd May 2025

A great help in difficult circumstances, it was a si...

A great help in difficult circumstances, it was a simple process that relieved a lot of stress Reviewed on: 23rd May 2025

Stepchange are a lifeline in difficult times.

From the very first call to present, all the staff at stepchange have been so helpful and understanding. They helped me through a very difficult time. I highly recommend stepchange and have done to family and friends. Reviewed on: 23rd May 2025

Absolutely 1st class service, everything was taken c...

Absolutely 1st class service, everything was taken care of for me, personable staff, very helpful Reviewed on: 23rd May 2025

They helped and supported me in active

They helped and supported me in my time of crisis. Reviewed on: 23rd May 2025

That first phone call will change your life

It feels like there is no way out, no release. You spend every single day praying the postman doesn't put letters through your door, keep getting missed calls on your phone, praying you don't get "That" knock on the door....Sound Familiar? This was me 3 years ago before I finally pushed myself to ask for help, That first phone call to step change was the hardest, most painful phone call I've ever made, but the person at the other end of the phone was so understanding, they listened to what I had to say, and after a few more phone calls backwards and forwards, they set me up With a Debt management plan, they spoke to all my creditors, and after a few weeks, the demanding letters stopped coming! The phone calls stopped! Very slowly but surely, my credit rating is creeping up. And it feels like the weight of the world has lifted. I promise that once you are past that first phone call, your life will change for the better. And trust me, if you think your balance of debt is high, they have heard of bigger amounts! Don't be afraid, make the call. Honestly it WILL change your life! Reviewed on: 23rd May 2025

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