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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16831 reviews)

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4.92

Based on 16,831 reviews, last reviewed 20th May 2026

101750% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Always really helpful and friendly. Always really helpful and friendly. Would highly recommend StepChange to anyone struggling with their debts. Can’t thank you enough Reviewed on: 20th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16831)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

An incredible and supportive service

Stepchange helped set up my Debt Management plan 2 years ago. They were kind, understanding and incredibly helpful, finding the right plan for my family in a non judgemental way. I cannot put into words the impact this has had on our family (in a positive way!). We are all happier, healthier and not constantly worried about our debts and finances. Our situation had caused me to be incredibly stressed, anxious and medicated, with debts consuming my every thought. Stepchange has helped us learn how to budget appropriately and has been very supportive. I honestly don't know if I would be here today if it wasn't for stepchange- thank you so much! Reviewed on: 2nd May 2024

Stepchange really did change our lives.

Stepchange really did change our lives. We can now live again. Reviewed on: 2nd May 2024

Debt Management

Managed to get myself into a pretty deep hole with debt and stepchange helped pull me out of that hole, there was no judgement from them just a helpful voice on the end of the phone. Reviewed on: 2nd May 2024

a life saver

They are a life saver and all of the experts that I’ve spoken to have been extremely helpful and professional Reviewed on: 2nd May 2024

professional service..

Stepchange dealt wit my issues professionally and relieved a lot of the stress in my life. Reviewed on: 2nd May 2024

I can get by now thanks to your help

I can get by now thanks to your help Reviewed on: 2nd May 2024

Friendly team and compassionate service.

Friendly team and compassionate service. Would highly recommend, they helped us so much getting control over our finances. Reviewed on: 2nd May 2024

Made things easy to deal with and clarity was perfec...

Made things easy to deal with and clarity was perfect, all easy to understand. Reviewed on: 2nd May 2024

Highly recommend Stepchange, I was really worried wh...

Highly recommend Stepchange, I was really worried when I fell into financial difficulty and they supported me in arranging an affordable repayment plan I could manage and were very supportive and professional throughout. Reviewed on: 2nd May 2024

Stepchange have really helped me manage my debt and...

Stepchange have really helped me manage my debt and I feel more im control of my debts. Reviewed on: 2nd May 2024

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