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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16352 reviews)

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4.95

Based on 16,352 reviews, last reviewed 7th May 2026

78700% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Got my life back on track If step change didn't help me I would still be struggling I was finding life really hard paying so much out each month to my debts and I went with ste... Read more Reviewed on: 7th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16352)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

Amazing, they turned harassment from continuous phon...

Amazing, they turned harassment from continuous phone calls, sleepless night and stress into very affordable monthly payments. Reviewed on: 1st May 2024

Kind people giving help when you need it most.

Kind people giving help when you need it most. Helped me so much, I'm so grateful to you all. Thanks to every one of you. Reviewed on: 1st May 2024

Step change have helped me arrange manageable paymen...

Step change have helped me arrange manageable payments with my debtors. All I had to do was give step change the info about my finances and they did the rest. I am kept up to date with monthly statements which is useful for keeping track of your payments and also seeing your debt going down. The website is very easy to navigate and you can also view and manage your budget should you struggle to keep up payments. All in all I am very pleased with step change and have found them very helpful thus far. Reviewed on: 1st May 2024

Great service

Great service I had a good experience Reviewed on: 1st May 2024

I was put into a position of debt due to changing ci...

I was put into a position of debt due to changing circumstances. StepChange helped me to pick out a way forward when I felt there was no hope. Reviewed on: 1st May 2024

No judgement just understanding and good advise.

No judgement just understanding and good advise. My advise is please take that first step and contact them. Help is at hand no matter how complicated it seems. Reviewed on: 1st May 2024

No way out?? Yes there is.

I was lost, drowning in debt with no way out. Once I contacted step change the advisor was a friendly ear and helped me both emotionally and financially. I felt shame and anger at myself for letting my situation get the better of me. Now I’m debt free having paid all my creditors back everything I owed. Step change were able to stop more interest being added to my debts and sorted a payment plan out for me and became the intermediary between my creditors and me. Reviewed on: 1st May 2024

Knowledgeable patient kind advisers who talked me th...

Knowledgeable patient kind advisers who talked me through every step, explained my options & provided all the information I needed to get help Reviewed on: 1st May 2024

StepChange Saved the Day!!

My debts were spiralling out of control, particularly with the addition of high interest rates. I didn’t know which way to turn and then thankfully I heard about StepChange. They were absolutely invaluable with their help in working out a realistic payment plan for me with the debtors. It was such a relief to be able to talk to someone about it as I hadn’t told family or friends about my situation. I was working more than full-time hours but struggling to keep my head above water, just to pay for basic living costs. They were very understanding. I will be eternally grateful to them and highly recommend their services! Reviewed on: 1st May 2024

Realy helpful, a massive weight lifted of my shoulde...

Realy helpful, a massive weight lifted of my shoulder, They manage my DMP and everithing is hassle free and straight forward Reviewed on: 1st May 2024

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