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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16832 reviews)

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4.92

Based on 16,832 reviews, last reviewed 21st May 2026

101800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy process to set up debt support, very knowledgea... Easy process to set up debt support, very knowledgeable supportive and non judgemental staff Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16832)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They were so helpful in supporting me to get my fina...

They were so helpful in supporting me to get my finances in order. Never judging always supportive Reviewed on: 2nd May 2024

Excellent service, I truly believe the kind so kind...

Excellent service, I truly believe the kind so kind helpful people of srepchange saved my life, in the 5 + years they been helping they always shown consideration, non judgemental, professionalism , thoughtfulness and so much more, a true brilliant service for those in desparation of life , especially when no one else really wants to help... thank you so much faithfully and sincerely..... Reviewed on: 2nd May 2024

Helpful and considerate.

Helpful and considerate. Make you feel at ease. You don't feel judged Reviewed on: 2nd May 2024

Plain & Simple Help.....

Easy to follow steps online. No judgement just plain simple 'let's do this'. Swift responses. Most helpful and understanding on the telephone. I am a very satisfied and grateful client. Reviewed on: 2nd May 2024

I was in a very bad place financially and mentally b...

I was in a very bad place financially and mentally but thanks to Stepchange my life has completely turned around. I am now financially in a great position.,which enabled me to get married without worry about money, I also now have a good credit score. I think without Stepchange my life would have eventually become almost impossible but now I am loving life , embarrassing every day. Reviewed on: 2nd May 2024

Amazing service

Amazing to be able to sleep at night, Application was easy and feedback was quick and informative, dashboard is simple to use and allows me to check on my debts or make changes. Reviewed on: 2nd May 2024

Stepchange has really helped me get my debts down.

Stepchange has really helped me get my debts down. I owed £16,000 now i only owe £4,000 and they are very understanding Reviewed on: 2nd May 2024

If you need help do not hesitate and get in touch wi...

If you need help do not hesitate and get in touch with StepChange, they walk you through all your options, you get that big weight of your shoulders Reviewed on: 2nd May 2024

Very friendly and most important they helped me with...

Very friendly and most important they helped me with my debts in 1simple payment. Definitely recommend Reviewed on: 2nd May 2024

Guardian angels in a time of desperation.

Guardian angels in a time of desperation. Fabulous service, caring staff, they dealt with everything and I’m now on the path to being debt free. Reviewed on: 2nd May 2024

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