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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16548 reviews)

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4.95

Based on 16,548 reviews, last reviewed 9th May 2026

88150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Sigh of relief to be with StepChange Sigh of relief to be with StepChange Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16548)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Reassurance and sound advice.

Every step of my debt repayment process has not only been made possible but has put my mind at ease along the way. I always feel that I have somewhere to turn when things get tough. Reviewed on: 1st May 2024

Felt desperate when I first contacted you.

Felt desperate when I first contacted you. You made everthing so easy to understand, and made me realise I could get out of this mess. Things are so much better now, I don't worry about my debts because I know you have managed it all for me. Reviewed on: 1st May 2024

Excellent service and support

Very easy and quick to set up my payment plan and stop letters from creditors. With my health issues this really helped my wellbeing and I would recommend them to anyone with similar issues. I can now plan ahead, knowing what I owe and when it will be repayed Reviewed on: 1st May 2024

Got our life back

Best thing we done ,got our lives back , no more phone calls and letters about the debt . All the staff were really helpful and the websites easy to use Reviewed on: 1st May 2024

Stepchange has helped me..

Stepchange has helped me organise my debt and pay it off with a realistic rate. I’m nearly debt free and it’s all because of their dedication and support. Reviewed on: 1st May 2024

It was all dealt with professionally and just when I...

It was all dealt with professionally and just when I was desperate Reviewed on: 1st May 2024

Extremely good experience very helpful staff.

Extremely good experience very helpful staff. Reviewed on: 1st May 2024

Top team

Every time I have called and spoken to one of the team they have been nothing but supportive, helpful and practical with their suggestions and advice Reviewed on: 1st May 2024

Best decision I made for my finances.

I've been with StepChange for years now, from the moment I contacted them to this present day, I have had endless support. If there is a problem I can call and speak to someone quickly, I can undertake all my budgeting online with a clear easy to use system. Reviewed on: 1st May 2024

Been a life saver help me sort my life out and get o...

Been a life saver help me sort my life out and get on track money wise I recommend them to anyone with money debt worries. Reviewed on: 1st May 2024

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