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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Stepchange have helped me to turn my life around and...

Stepchange have helped me to turn my life around and get things back on track! Reviewed on: 23rd May 2025

Felt I had the weight of the world on my shoulders a...

Felt I had the weight of the world on my shoulders and they helped me see a clearer future when I would be debt free ,I didn't know where to turn till stepchange helped sort me out Reviewed on: 23rd May 2025

Amazing help, l was on the verge of a brake down wit...

Amazing help, l was on the verge of a brake down with debt till they helped. Reviewed on: 23rd May 2025

They really care!

Always polity and I feel they really care when discussing my difficulties/situation. It makes a difference while you are navigating a stressful time in your life. Reviewed on: 23rd May 2025

Before I contacted StepChange, I was constantly wor...

Before I contacted StepChange, I was constantly worried about my ever increasing bills. I felt that I wasn't getting anywhere, even after phoning my creditors. That first phone call to StepChange changed all of that. Advisors explained the various options and calmed me down. Reviewed on: 23rd May 2025

THANKS A LOT I GETTING SUPPORT FROM YOU TAKING BREAT...

THANKS A LOT I GETTING SUPPORT FROM YOU TAKING BREATH THEN I WILL BE SUCCES MY PAYMENT UP TO END THANKS FOR HELPNG ME CAN'T EXPLAIN NO WORDS. Reviewed on: 23rd May 2025

Very helpfull and very greatful for their support.

Very helpfull and very greatful for their support. Reviewed on: 23rd May 2025

Not very customer friendly and could show more empathy

Not very customer friendly and could show more empathy Reviewed on: 23rd May 2025

I think without StepChange my life has been upside d...

I think without StepChange my life has been upside down they have really changed my situation and circumstances.With the advices very generous and helpful. Reviewed on: 23rd May 2025

Stepchange are a godsend

I had many sleepless nights, step change have completely taken all the worry away for me, I would highly recommend them if you get to how I felt, no more tears, feeling anxious, dreading the next letter. My mind is at ease now. Reviewed on: 23rd May 2025

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