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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16510 reviews)

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4.95

Based on 16,510 reviews, last reviewed 9th May 2026

86300% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff and polite staff friendly Very helpful staff and polite staff friendly Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16510)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Stepchange are very professional and make managing y...

Stepchange are very professional and make managing your debts a lot less stressful Reviewed on: 1st May 2024

Very helpful and informative on what to do and optio...

Very helpful and informative on what to do and options available, went through budget to see where we could cut back. Also advised what we may get from creditors and how to deal with any letters. Always helpful Reviewed on: 1st May 2024

StepChange helped me breath again & helped me naviga...

StepChange helped me breath again & helped me navigate through an extremely difficult time. They gave sound advice & at no time did I feel judged. I felt supported & was given practical help. I wouldn’t hesitate to recommend them. Reviewed on: 1st May 2024

Amazing!

They saved us from bankruptcy, their help and understanding was second to none, we were never made to feel embarrassed about our situation. We were in serious debt but after being on a DMP for eight years we are nearly there! They just took the stress away, and now we can sleep at night. Reviewed on: 1st May 2024

Step changed helped me massively with my debts .

Step changed helped me massively with my debts . Reviewed on: 1st May 2024

They are absolutely fantastic, they sorted all my de...

They are absolutely fantastic, they sorted all my debts and contacted my creditors so I didn't have anymore added stress. Reviewed on: 1st May 2024

Can't speak highly enough about them, first class se...

Can't speak highly enough about them, first class service and help Reviewed on: 1st May 2024

Any time I've had communications with people at Step...

Any time I've had communications with people at StepChange they've always been very friendly and helpful. It's made dealing with debt so much more manageable. Reviewed on: 1st May 2024

Stepchange has helped

Stepchange has helped destress debt management Reviewed on: 1st May 2024

Aa huge relief to have this support.

All the people I have spoken to have been most helpful and supportive. Reviewed on: 1st May 2024

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