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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16832 reviews)

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4.92

Based on 16,832 reviews, last reviewed 21st May 2026

101800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy process to set up debt support, very knowledgea... Easy process to set up debt support, very knowledgeable supportive and non judgemental staff Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16832)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life changing support

Professional, supportive and life changing service Reviewed on: 2nd May 2024

Step Change has an absolute life saver they have hel...

Step Change has an absolute life saver they have helped me every step of the way I couldn't recommend them more highly! Reviewed on: 2nd May 2024

My experience with Stepchange has been life changing...

My experience with Stepchange has been life changing, I have had many questions,phoned them in tears but all questions answered, and the worries stopped. Nothing is to much trouble. Reviewed on: 2nd May 2024

Excellent way of consolidating debts, to an affordab...

Excellent way of consolidating debts, to an affordable amount to repay them. Always check in the yearly review, you can afford to make the payments. Reviewed on: 2nd May 2024

I went to a dark place and didn't know what to do wi...

I went to a dark place and didn't know what to do with the debts so just ignored the letters and demands I was receiving thinking wrongly if I kept paying the minimum things would be OK, and in the end this didnt work as the minimum payment incurred interest, so had to seek help and found stepchange who helped me by giving me a way to pay so that the balances owed didn't increase. Reviewed on: 2nd May 2024

Stepchange took away the stress and anxiety from me...

Stepchange took away the stress and anxiety from me dealing with creditors which has improved my mental and physical health because the stress of debt was making me ill Reviewed on: 2nd May 2024

stepchange debt management have offered their suppor...

stepchange debt management have offered their support when i needed it. i was in a lot of debt. they sorted my worries out for me. it was a weight lifted from my shoulders. i couldnt sleep for worry but it was all sorted out for me. Reviewed on: 2nd May 2024

I was really worried about some of my debts but Step...

I was really worried about some of my debts but StepChange have really helped with these and I feel a lot better since their help. Reviewed on: 2nd May 2024

StepChange appeared in my life at a very dark time.

StepChange appeared in my life at a very dark time. The more I got in debt the more I borrowed. I searched ‘debt management’ and came across StepChange. From the start they were kind but efficient, helped me with a budget and finally I can breathe again. I’ve just 10 more payments to make which seemed inconceivable at the start. Just pick up the phone, you have nothing to lose. Reviewed on: 2nd May 2024

Step change have made my debts manageable.

Step change have made my debts manageable. Reviewed on: 2nd May 2024

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