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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16438 reviews)

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4.95

Based on 16,438 reviews, last reviewed 8th May 2026

82800% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange delivered appropriate advice the advice... After contacting StepChange I have found the advice given to me to be succinct and informative while boosting my confidence in management of my debt. ... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16438)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

life changer

Stepchage has helped me to see life beyond my debts. I can manage my finances now. than you Reviewed on: 1st May 2024

Excellent from start to finish all staff are very ca...

Excellent from start to finish all staff are very calm and helpful without Stepchange I would still be at my wits end Reviewed on: 1st May 2024

StepChange makes everything easy.

StepChange makes everything easy. They take care of everything. You discuss how much you can afford after your outgoings and they do the rest. Paying all your creditors every month. Reviewed on: 1st May 2024

Stepchange have helped me get back on track with my...

Stepchange have helped me get back on track with my debts. The cost of living contributed to me feeling overwhelmed with what I was paying each month. I now have one monthly payment I pay to Stepchange and they then pay my creditors on my behalf. They even give you an estimate of when you will be debt free. Reviewed on: 1st May 2024

Smooth and quick experience and has helped me out im...

Smooth and quick experience and has helped me out immensely, as i was struggling. Best thing i ever did. Reviewed on: 1st May 2024

So helpful

They really helped me at a time where I didn't know where to turn Reviewed on: 1st May 2024

I feel free now.

I feel free now. Being in debt was very stressful. Step change support was amazing.! Reviewed on: 1st May 2024

Was in debt to the sum of £28,000 now down to £13,00...

Was in debt to the sum of £28,000 now down to £13,000 two more years and I will be debt free every penny I pay comes off my debt thanks to all of you for helping me Reviewed on: 1st May 2024

Found the staff very friendly and helpful.

Found the staff very friendly and helpful. Generally found my account online was easy to use. I did have a few issues with debt amounts being sent to creditors after I had already edited amount in my online dmp Reviewed on: 1st May 2024

Very helpful professional and reliable service

Very helpful professional and reliable service Reviewed on: 1st May 2024

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