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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16451 reviews)

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4.95

Based on 16,451 reviews, last reviewed 8th May 2026

83400% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was really worried about phoning, everyone I’ve sp... I was really worried about phoning, everyone I’ve spoken to were helpful and didn’t judge, I was put on a Debt management Plan. I’m so happy I took th... Read more Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16451)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

I was in dire straits and couldnt see a way out of m...

I was in dire straits and couldnt see a way out of my debt. They were both sympathetic and helped me immensely. My mental health has been restored. Reviewed on: 1st May 2024

Pick up the phone ......you won't regret it.

I was desperate & scared when I rang Stepchange.I had red bills all over the place & didn't know where to start. They made me realise that I could survive with their help. I was suicidal. Reviewed on: 1st May 2024

Stepchange helped me turn a life crippling debt into...

Stepchange helped me turn a life crippling debt into a manageable issue. Their friendly and knowledgeable advice was invaluable in helping me to take control of the situation Reviewed on: 1st May 2024

They came to my help.

They came to my help, provided very good advice and now maintains contact with my creditors. Reviewed on: 1st May 2024

I was badly in debt but step change gave me a light...

I was badly in debt but step change gave me a light at the end of a dark tunnel, I’ve been on a debt management plan now for 6 years although my debt only goes down slowly it’s manageable and help me to control what I spend, I am now in control and can sleep at night thank you step change !!! Reviewed on: 1st May 2024

THANKS STEPCHANGE

4 half yrs ago i was in debt which i couldn't shift, couldn't hide it any longer. i finally contacted stepchange they were very helpful from the start , once they recived the paperwork back from me they spoke to the creditors and put the plan in place. i recommended them. Reviewed on: 1st May 2024

Without the exceptional help from StepChange I don't...

Without the exceptional help from StepChange I don't know where I'd be today. StepChange have helped me and guided me from the start. Reviewed on: 1st May 2024

Great professional service, dedication and understan...

Great professional service, dedication and understanding Reviewed on: 1st May 2024

Stepchange give you the tools to get back in charge

Stepchange give you the necessary 8nformatuon and support to turn your debt around. They are not judgie or demanding. Reviewed on: 1st May 2024

They saved my life and sanity!

They saved my life and sanity! !!!! I have diagnosed with PTSD and have tried to take my life ! They saved the day ! Forever thankful! Reviewed on: 1st May 2024

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