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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Stepchange saved me

Stepchange saved me from some very lost dark days I was having and they helped to take away a very heavy cloud. Best call I ever made was to just ring them and discuss my large debts. Reviewed on: 23rd May 2025

Help me out of a real jam.

Help me out of a real jam. I didn’t think I’ve ever been able to get debt free and I had approximately 50 K worth of debt. I now have 12 months left and I am totally debt free apart from my mortgage. Not a bad place to be I’m probably the best place I’ve been financially in all my life. Reviewed on: 23rd May 2025

Saved me that’s all I can say in so much financial t...

Saved me that’s all I can say in so much financial trouble worried about how I would manage but stepchange did everything supported me throughout highly recommend them don’t struggle I get in touch with them Reviewed on: 23rd May 2025

Excellent support!

Excellent support! Thanks you! Always professionals and understanding! Reviewed on: 23rd May 2025

I have been with stepchange for a while now and they...

I have been with stepchange for a while now and they have been so helpful and understanding, I would certainly been lost without there amazing advisers working for them ' Reviewed on: 23rd May 2025

Fantastic helpful staff great empathy highly recomme...

Fantastic helpful staff great empathy highly recommended if you need little bit of help Reviewed on: 23rd May 2025

All ran very smoothly debtors were contacted and a p...

All ran very smoothly debtors were contacted and a plan set up quickly Reviewed on: 23rd May 2025

Its really good helping me out with my debts.

Its really good helping me out with my debts. Reviewed on: 23rd May 2025

Very helpful.

Very helpful. I will highly recommend. Reviewed on: 23rd May 2025

Much Appreciated

Quick and simple process from start to finish. The relief is immense when you receive help. It is like climbing out of a blackmore and I no longer try to bury my head in the sand. Reviewed on: 23rd May 2025

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