Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16832 reviews)

View other StepChange products

4.92

Based on 16,832 reviews, last reviewed 21st May 2026

101800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy process to set up debt support, very knowledgea... Easy process to set up debt support, very knowledgeable supportive and non judgemental staff Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16832)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They simply understood my problem and started helpin...

They simply understood my problem and started helping in a short time. They are excellent . Reviewed on: 2nd May 2024

I was told about this company to help me sort out a...

I was told about this company to help me sort out a debt. Well they are fantastic. I was thinking i would never clear the debt i owed but with Step Change clearing my debt was easy. We set up an affordable payment plan and every year they see if you need any adjustments to your payments and i have nearly cleared my debt. Such an easy company to deal with. I rate them a ten out of ten. Reviewed on: 2nd May 2024

Very understanding and no judging

Customer service excellent there was no judgement and my case was dealt with quickly which and was such a relief they were able to offer me a solution Reviewed on: 2nd May 2024

I was in a very bad place in my life, mydebt was ou...

I was in a very bad place in my life, my debt was out of control and was making me ill. My son recommended step change and I couldn’t believe how fast my debt was sorted out into an affordable amount to pay each month. Reviewed on: 2nd May 2024

StepChange are truly amazing.

I am almost completely debt free thanks to StepChange. You only pay what you can reasonably afford each month and you have a review every year. They try their best to stop all interest being added to your debt. In my case every one of my debtors stopped adding interest and that helped me enormously. Without the help of StepChange I would still be in heaps of debt. They’re also completely free of charge and non judgemental. Thanks again StepChange. Reviewed on: 2nd May 2024

Stepchange are the go to service for debt management

Being a charity might put some people off contacting them, but their advisors are all highly trained and they highly regarded in the financial industry. I not going to pretend it easy to setup, there a lot of form filling, and they assess your finances in forensic detail, but once that out of the way, you get peace of mind, you on the road to being debt free, and stepchange deal with your creditors for you. Reviewed on: 2nd May 2024

A light in the dark

Staff are always very helpful to meet my needs. Reviewed on: 2nd May 2024

Supehero helpers

After weeks of being stuck, depress and not seeing end of my problems , step change show me different solution to m problems , explain everything and where super helpful , I can thank you them enough Reviewed on: 2nd May 2024

Step Change

Shane I had to open a separate account, but got round it. Reviewed on: 2nd May 2024

Saved my life and my sanity.

Saved my life and my sanity. I got my life back.Stepchange gave me all the help I needed to get myself back on track, and to be able to see a future. Reviewed on: 2nd May 2024

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub