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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16395 reviews)

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4.95

Based on 16,395 reviews, last reviewed 8th May 2026

80800% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They got me out of catalog debt trap I had £7k debt across several catalog companies and the interest was crippling. StepChange were calm, kind and never judged me. They explained all my ... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16395)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

I have a DMP in place thanks to Stepchange and have...

I have a DMP in place thanks to Stepchange and have to thank them for giving me a chance to sort my financial situation out as the alternative for me was to be a very very dark place as I had a multitude of debts and getting the parties to see I was willing to try and sort my errors out would not have been possible without Stepchange and their brilliant staff. I would say to anyone that they get in touch and start the journey back to recovery and a life again. Reviewed on: 1st May 2024

Letters have stopped coming .

Letters have stopped coming . Bad thing is I keep getting phone calls about my debt and solutions Reviewed on: 1st May 2024

Given my life back

The advice and help provided by Stepchange has given me my life back. I was just existing and drowning in debt but now I can see the light at the end of the tunnel. I was given a very clear plan. Reviewed on: 1st May 2024

Light at the end of the tunnel

The best thing I ever did after a gradual accumulation of debt throughout my thirties from getting married,getting a mortgage and a having a young family,was to get on a debt management plan with stepchange and avoid paying extortionate interest to all my creditors,which would've kept me in debt for decade's.I'm now into year 6 of a 6 year plan and have paid back over £28,000 of non-mortgage debt....I can finally see light at the end of the tunnel!!! These guys are brilliant and I would fully recommend getting in touch with them if you are struggling with debt. Reviewed on: 1st May 2024

a very good company

always very helpful and will listen to your problems and advise accordingly Reviewed on: 1st May 2024

Peace of mind

They help me sorting debts out, iam sleeping at night now, it's so quick and easy to follow the steps, and so easy speaking to them, iwas so scared talking about it, Reviewed on: 1st May 2024

After illness found debts overwhelming.

After illness found debts overwhelming. Stepchange took control and I am now debt free. It took a while but they helped me through. Would recommend to anyone. Don’t delay if you need help the sooner you take action the better for you. Reviewed on: 1st May 2024

Thankyou Stepchange!

Stepchange dramatically changed my situation and solved all my money worries. They helped me manage my money and find a suitable solution to repay my debts. Reviewed on: 1st May 2024

Can’t fault the help I received, took a massive weig...

Can’t fault the help I received, took a massive weight off my shoulders Reviewed on: 1st May 2024

Been with step change is ok they pay my debts for me...

Been with step change is ok they pay my debts for me so I do not need to pay them direct it easier the pressure on me and I can get on with not worrying if they get paid. Reviewed on: 1st May 2024

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