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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Management

Very helpful and supportive. Took care of my needs Reviewed on: 29th May 2025

Free, well-managed service.

Started off with another company which I found out was charging a fee for managing my debts. Then I found Stepchange. Excellent and supportive customer service department, clear strategy for dealing with debt, and honest communication. Reviewed on: 6th June 2025

5Star Service

Very helpful, commination kept to minimum which helps with stress at this important time Reviewed on: 6th June 2025

as really in a bad state with debt so I turned to...

I was really in a bad state with debt so I turned to Stepchange for some help. It was the best thing I did and they've help me with everything. Reviewed on: 6th June 2025

A very helpful and supportive organization

In a situation where I was really desperate, StepChange helped me a lot to find myself again. I never thought that such an organization could be so supportive and helpful to people in difficult situations. Thank you! Reviewed on: 6th June 2025

Always polite and courteous and very helpful

Always polite and courteous and very helpful Reviewed on: 6th June 2025

Step change benefits

The dmp is a great way to manage creditors payments. In addition when I have been in a challenging financial situation step change advisors have been there for me. Reviewed on: 6th June 2025

I can now sleep at night.

Super helpful and respected my circumstances, treated me with dignity and I would recommend to anyone with debts. There is no shame and you are made to feel a weight has lifted and you can fi allt sleep at night. Reviewed on: 6th June 2025

Empowering help with compassion and consideration,...

The advisers help with compassion and consideration, the help to pay only what I am able to in the last 6 years of experience with StepChange was massively empowering, removing me from fear and anxiety and creating me a manageable way to control my life. I also learn through their help and support to not get in debts anymore ever in my life. Thank you for being here for me. Reviewed on: 6th June 2025

Very helpful

Very helpful and put my mind at rest through this difficult period Reviewed on: 6th June 2025

Managing

I had large amounts of debt and d Reviewed on: 6th June 2025

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