Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

View other StepChange products

4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Just fantastic!

I have found Stepchange in all honesty life changing. When I first made the call to them I did not know what to expect, but the person I spoke to was so helpful and non-judgemental. It really put my mind at ease. I have always found the people at the end of the phone so helpful and reassuring. Being in debt can feel so worrying and overwhelming and sometimes lonely and scary. It was really good to feel like someone was helping me make sense of everything and feel manageable. I would highly recommend anyone thinking of going to Stepchange to just do it. I wish I had done it sooner. Reviewed on: 27th May 2026

I had no trouble setting my account,after giving my...

I had no trouble setting my account,after giving my details to step change.I was very well looked after...no issues. Reviewed on: 27th May 2026

Mounting debt

Had several mounting debts which I wasn’t coping with, a friend suggested Stepchange. I got in contact and they were very helpful and don’t rush you to do anything. Things have been much better since speaking with them, financially and mentally, can’t recommend them highly enough and everyone is lovely to talk to and put you at ease straight away Reviewed on: 27th May 2026

Helpful and understanding

I was very stressed about my debt. Stepchange were very helpful and understanding without judgement Reviewed on: 27th May 2026

There is a way out of debt

I didn't know where to turn 3 years ago - stepchange meant I could sleep again at night and took control of contacting all my creditors- even when things change they are easy to contact and make any necessary changes Reviewed on: 27th May 2026

Recommend DMP

Extremely helpful and contact is good Extremely helpful and contact is good. Web site is very good and keeps you up to date with progress and balance Reviewed on: 27th May 2026

Debt Support

At a time of need and desperation, Stepchange were very helpful and understanding., no judgement but there to help you through a difficult time. And continue to support you when you need it. Would recommend Step Change to anyone that are struggling with debt. Reviewed on: 27th May 2026

Easy set up and friendly advice.

Easy set up and friendly advice. Mad my experience extremely comfortable. Reviewed on: 27th May 2026

Honest and practical help from StepChange

After months of worry and denial I finally contacted StepChange for some advice. They were (and are) totally non-judgmental, simply wanting to undertstand my situation and to offer a solution if possible. It was like having a weight removed from my shoulders, sharing the problem with someone who knew how to help. I cannot thanks StepChange enough for the help they have given me. Reviewed on: 27th May 2026

Step chExcellent service.

Step change have been amazing in dealing with my debt. I can contact them anytime or log into the portal. Reviewed on: 27th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub