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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helping me get debt free

Helping me get out from under debt that I was struggling to keep on top of. Now I have a monthly amount paid to step change that they distribute between my creditors after having negotiated with them on my behalf. Reviewed on: 23rd May 2025

Very happy customer

Was easeg to use and got me out of credit card debt without overpaying crazy % Reviewed on: 23rd May 2025

Very helpful organisation

Very helpful organisation, they understand and consider the person's situation and providing very clear guidance. Reviewed on: 23rd May 2025

An invaluable tool!

I’ve been able to get on top of my debts for the first time in years! Being able to see live figures as my debts are being paid, albeit little by little, is such a great feeling! My other half is almost at the end of his, he’s been committed to his repayments and it really shows. StepChange were also very accommodating when life got in the way and we weren’t able to make the payments for a month or two. Reviewed on: 23rd May 2025

Stepchange have helped me immeasurably, I was comple...

Stepchange have helped me immeasurably, I was completely underwater and couldn't really see a way out of my debts... I decided to try Stepchange and see what happened, and it's been the best thing I have done, they've made it so straightforward, they replied to any concerns, and made everything transparent and easy to understand. I can now see I'm headed in the right direction, it's a huge weight off of my shoulders. I would highly, highly! Recommended that anyone who is struggling to just reach out to them and get on that journey to finally being debt free! Reviewed on: 23rd May 2025

Very friendly and understanding staff.

Very friendly and understanding staff. They make you feel like a great weight has been lifted from your shoulders. Highly recommended. Reviewed on: 23rd May 2025

It’s been all the help I needed and im glad I found...

It’s been all the help I needed and im glad I found StepChange Reviewed on: 23rd May 2025

Great service

No issues at all helped me every time I’ve needed Reviewed on: 23rd May 2025

Excellent Extremely helpful in very difficult situation

Extremely helpful in very difficult situation Reviewed on: 23rd May 2025

The whole process was easy transparent and very stra...

The whole process was easy transparent and very straightforward.i only wish i contacted step change earlier Reviewed on: 23rd May 2025

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