Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16447 reviews)

View other StepChange products

4.95

Based on 16,447 reviews, last reviewed 8th May 2026

83200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange took away all my worries ,and dealt with... Stepchange took away all my worries ,and dealt with my debts . and decided a plan of payments that I could afford . Very friendly staff. Which meant ... Read more Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16447)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

I was put into a position of debt due to changing ci...

I was put into a position of debt due to changing circumstances. StepChange helped me to pick out a way forward when I felt there was no hope. Reviewed on: 1st May 2024

No judgement just understanding and good advise.

No judgement just understanding and good advise. My advise is please take that first step and contact them. Help is at hand no matter how complicated it seems. Reviewed on: 1st May 2024

No way out?? Yes there is.

I was lost, drowning in debt with no way out. Once I contacted step change the advisor was a friendly ear and helped me both emotionally and financially. I felt shame and anger at myself for letting my situation get the better of me. Now I’m debt free having paid all my creditors back everything I owed. Step change were able to stop more interest being added to my debts and sorted a payment plan out for me and became the intermediary between my creditors and me. Reviewed on: 1st May 2024

Knowledgeable patient kind advisers who talked me th...

Knowledgeable patient kind advisers who talked me through every step, explained my options & provided all the information I needed to get help Reviewed on: 1st May 2024

StepChange Saved the Day!!

My debts were spiralling out of control, particularly with the addition of high interest rates. I didn’t know which way to turn and then thankfully I heard about StepChange. They were absolutely invaluable with their help in working out a realistic payment plan for me with the debtors. It was such a relief to be able to talk to someone about it as I hadn’t told family or friends about my situation. I was working more than full-time hours but struggling to keep my head above water, just to pay for basic living costs. They were very understanding. I will be eternally grateful to them and highly recommend their services! Reviewed on: 1st May 2024

Realy helpful, a massive weight lifted of my shoulde...

Realy helpful, a massive weight lifted of my shoulder, They manage my DMP and everithing is hassle free and straight forward Reviewed on: 1st May 2024

Brilliant !

The StepChange team are helpful, polite and patient ! Thank you Reviewed on: 1st May 2024

Very happy with my experiences with StepChange.

Very happy with my experiences with StepChange. Reviewed on: 1st May 2024

Superb team !

Superb team ! Always knowledgeable and helpful Reviewed on: 1st May 2024

Stepchange were brilliant in helping me to deal with...

Stepchange were brilliant in helping me to deal with my debts, they took me through the options available to me and then dealt with everything which is what I needed at the time. Reviewed on: 1st May 2024

Alternative products

Debt solutions
from PayPlan 4.94 from 22303 reviews
Debt Management
from Creditfix 4.76 from 795 reviews
Debt advice
from National Debtline 4.90 from 7 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub