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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

I was having difficulty making payments to my credit...

I was having difficulty making payments to my creditors, but Step change has been a game changer. I highly recommend it to anyone facing challenges with debt management. Reviewed on: 23rd May 2025

Dont struggle get help at Step change...

Great at given an alternative when money problems are beating you. Service is fantastic Reviewed on: 23rd May 2025

They lifted the dread and made everything seem so ma...

They lifted the dread and made everything seem so manageable. Reviewed on: 23rd May 2025

Absolute weight off my mind dealing with Stepchange...

Absolute weight off my mind dealing with Stepchange would recommend thier service to anyone worrying and struggling Reviewed on: 23rd May 2025

From dark to light

I went from not sleeping to being able to breathe again and start to enjoy life again. Step Change are so helpful and do not judge you. My finances are starting to look a lot more healthier than they have for a very long time and I can see a light at the end of the tunnel. Reviewed on: 23rd May 2025

Advisors are professional, understanding and knowled...

Advisors are professional, understanding and knowledgeable. Offer a full range of solutions to suit the individuals circumstances and put their minds at rest. Reviewed on: 23rd May 2025

Used deep change for a few year now being very helpf...

Used deep change for a few year now being very helpful managing my debt Reviewed on: 23rd May 2025

Couldn’t have managed without you

Couldn’t have managed without you Reviewed on: 23rd May 2025

Very helpful and was very quick in helping to sort m...

Very helpful and was very quick in helping to sort my finances out Reviewed on: 23rd May 2025

You’re not the only one

very understanding of my changing circumstances, I felt heard. Came up with solutions to make me feel able to accept my predicament. Reviewed on: 23rd May 2025

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