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StepChange: Debt advice reviews

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4.95
Based on 16,353 reviews, last reviewed 7th May 2026
78750% increase in 5 star reviews
in the past 90 days
800% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Let Step Change put your mind at rest I was so scared in the days running up to me contacting Step Change. But as soon as I contacted them, everything got so much better. They were so help... Read more Reviewed on: 7th May 2026
Dog Mum's avatar
Dog Mum

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026
Nicola W's avatar
Nicola W
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16353)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

5
I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024
Happy chappie's avatar
Happy chappie

They have been brilliant,I was at my wits end when t...

5
They have been brilliant,I was at my wits end when they were recemended to me and now I'm on my way to being debt free. Reviewed on: 1st May 2024
Eve j's avatar
Eve j

They alleviated our problems

5
They alleviated our problems, and we looking forward to being debt free soon. The process was made less painful by step change. Reviewed on: 1st May 2024
Neil Z's avatar
Neil Z

Peace of mind

5
Found the people I spoke to very helpful, understanding and it has given me peace of mind. Reviewed on: 1st May 2024
Mrs G's avatar
Mrs G

StepChange saved me from going under

5
StepChange don't charge me a fee so all the money reduces the debt. They worked out an affordable plan. Without them I would have probably suffered a complete breakdown. Reviewed on: 1st May 2024
Chris Kane 's avatar
Chris Kane

Very professional with a website that is easy to man...

5
Very professional with a website that is easy to manage and understand. They have helped me enormously with my debt and I would highly recommend them to anyone struggling with their finances. Reviewed on: 1st May 2024
Jason Blenkiron's avatar
Jason Blenkiron

Peace of mind

5
Peace of mind - they understand the stress that everyone feels and help you find the right solution Reviewed on: 1st May 2024
Harry-t-B's avatar
Harry-t-B

Debt Management Plan

5
Have been on DMP for long and StepChange can be regarded as that friend you can rely on any time. Am nearly finished and will soon be debt free. Reviewed on: 1st May 2024
George S's avatar
George S

A 5-star service

5
StepChange has helped me to manage my debt by offering support & freezing lender’s interest. Having debts consolidated means I now have only one payment leaving my account each month which is set to my personal budget. Reviewed on: 1st May 2024
KELLY M's avatar
KELLY M

Very helpful

5
Step change have helped me through a difficult financial time. They have taken a lot of stress of my shoulders, which really appreciated Reviewed on: 1st May 2024
Christiane Blair's avatar
Christiane Blair

Finally debt free! .

5
After years of being in debt I finally reached out. And I am so pleased I did! The staff are helpful non judgemental and helped explain the whole process and how it would affect me and my credit score. Just under 4 years and I have paid back everything I owed. I feel accomplished and proud, but most importantly thankful for the help I received. Reviewed on: 1st May 2024
Lucy 's avatar
Lucy

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