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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (15105 reviews)

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4.95

Based on 15,105 reviews, last reviewed 6th May 2026

12533% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Not debt free yet but hopeful Whilst I’m not out of debt yet I feel I have guidance and a plan Reviewed on: 6th May 2026

Latest lowest rating:

1

DONT USE - TAKEN TO OMBUDSMAN They never helped me or even bothered to help and i was left in a bad situation Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (15105)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

FIRST CLASS HELPFUL FRIENDLY SERVICE.

The advisors are all very empethetic and friendly and knowlegable.Nothing is too much trouble for them and they are very kind and understanding. They could not privide a better service- I was most impressed and would recommend for anyone worrying to contact them for helpful ĝuidance. Reviewed on: 1st May 2024

Used step change due to mounting debts , payday loan...

Used step change due to mounting debts , payday loans and finding more money going out than coming in Reviewed on: 1st May 2024

They have helped me deal with my debt taking that wo...

They have helped me deal with my debt taking that worry off me. They are always there to support me Reviewed on: 1st May 2024

Just lovely...

The stepchange debt management advisors are so kind and non-judgemental, they're really thorough in going through your budget to make sure they set up a realistic payment plan, and actually encouraged us to keep some money in our budget for hobbies and clothes that we thought would have to be cut. Can't fault them. Reviewed on: 1st May 2024

I used to worry not sleep!

I used to worry Reviewed on: 1st May 2024

From start to finish I have had so much help.

From start to finish I have had so much help. I cannot thank them or recommend them enough. Reviewed on: 1st May 2024

in need of help

step change has really helping me in this very difficult time i am so glad i came across this company. Reviewed on: 1st May 2024

Contact...

Good help but a little difficult to discuss anything with them only able to contact via email. Long waits on the phone Reviewed on: 1st May 2024

They took care of everything, all information to cre...

They took care of everything, all information to creditors was accepted and we can actually manage now. Reviewed on: 1st May 2024

worried about our debts

Me and my partner were so worried about our debts but step change made it so easy for us. They were friendly and helpful and filled us with so much relief, Couldn’t recommend them enough. Reviewed on: 1st May 2024

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