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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

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4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

I've had the best experience with Stepchange managed...

I've had the best experience with Stepchange managed to get me paying my debts off without putting myself into more financial hardship. Been with them now for around 2 years and never had a problem. So helpful saved my life and also recommend to whoever will listen Reviewed on: 23rd May 2025

I was struggling with bills

I was struggling with bills robbing Peter to pay Paul with step change I am now able to sleep at night like many Covid escalated my financial issues but step change saved me Reviewed on: 23rd May 2025

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Absolutely amazing...

Absolutely amazing I can’t begin to express the level of help, support and compassion these wonderful people have! I was in a bad place and they have helped take a load of stress off me, they’re really on your side and want the best for you, amazing staff and an amazing charity Reviewed on: 23rd May 2025

Responded in a timely manner to my queries.

Responded in a timely manner to my queries. Answered all questions and always helpful Reviewed on: 23rd May 2025

Very grateful to Stepchange

I was in a very bad spot having had to give up my job because of unexpected illness. Stepchange helped me so much. I also want to thank Marks and Spencer for their understanding. Reviewed on: 23rd May 2025

I was struggling and overwhelmed!

I was struggling, overwhelmed with letters, different companies wanting different thing and I just couldn’t figure out where to start. Step change stepped in and took charge. I payed a fee that was enough to make a dent in my debt but small enough that I didn’t go in to more debt. And it helped me gain control, improve my credit score and get out of debt. I am debt free and feel like I can breathe again! Thank you! Reviewed on: 23rd May 2025

Sympathetic and understanding

A sympathetic and encouraging company, thank you for helping me through my crisis I am now back on track with my debtors Reviewed on: 23rd May 2025

a very big help

kind and understanding when setting up no problems since Reviewed on: 23rd May 2025

There help is amazing !

There help is amazing ! Eased all my worry over debts! Reviewed on: 23rd May 2025

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