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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Sympathetic and understanding

A sympathetic and encouraging company, thank you for helping me through my crisis I am now back on track with my debtors Reviewed on: 23rd May 2025

a very big help

kind and understanding when setting up no problems since Reviewed on: 23rd May 2025

There help is amazing !

There help is amazing ! Eased all my worry over debts! Reviewed on: 23rd May 2025

Very helpful

I had, and continue to have, a very positive experience with Stepchange. Everyone that I spoke to was extremely helpful and kind. Reviewed on: 23rd May 2025

They got most of my creditors to waive interest and...

They got most of my creditors to waive interest and fees and dealt with them on my behalf and free of charge as they are not for profit/charity Reviewed on: 23rd May 2025

very helpful

I was plesed I contacted stepchange. they listened to my problem and assisted me which was very helpful Reviewed on: 23rd May 2025

Provided an escape route from my debt problems - THI...

Provided an escape route from my debt problems - THIS has allowed me to return to a lifestyle that I can be more than the past Reviewed on: 23rd May 2025

No Judgement.

Absolutely no judgement, really easy to talk to, and I hate talking about money with anyone. Change of circumstances due to The Pandemic all set up with ease. You do need to provide names and account numbers of each debt. They work out from your budget what is the maximum you can afford and share it amongst everyone you owe money to. I started in June 2020 and won’t finish paying everyone off until August 2027. Such a relief I would have struggled to do it by myself. They are AMAZING. Thank you. Reviewed on: 23rd May 2025

Understanding

They are very accommodating.. They understand my financial situation. Reviewed on: 23rd May 2025

Peace of Mind

I got some relief years ago when I engaged Stepchange as I am on benefits. However I don't have any idea when I will be debt free or how long my really expensive payment to Stepchange will go on. Reviewed on: 23rd May 2025

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