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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Amazing Stress Free

Step change has helped me I have no need to worry now I can get on with my life Reviewed on: 4th August 2024

StepChange have helped me to become debt free

StepChange have helped me to become debt free without any issues Reviewed on: 3rd August 2024

Excellent

They were so helpful towards me and went through all my debts with me. Reviewed on: 31st July 2024

When i realize ten plus years ago the financial mess...

When i realize ten plus years ago the financial mess i was in , I turn to my daughter and she suggested contacting (Step Change ) I am 85 years old and my time with (Step Change .. and my kids helping ..was a massive relief...I myself have introduce more than 5 friends ..My thanks to ( Step Change ) 1 million times and may you all and your all families be blessed.... Thanking you all... Reviewed on: 11th July 2024

I’ve been with stepchange for a fewl now and t...

I’ve been with stepchange for a few years now and they have been very helpful and kind and I thankyou so much Reviewed on: 11th July 2024

very helpful and not judgemental.

very helpful and not judgemental. Made my life more easier. and took away all my stress and worries Reviewed on: 11th July 2024

Great support without pressure

It has taken me nearly 30 years to pay off my debts but I’m nearly there, only 5 months to go. I have received support without pressure which has really helped me to cope. Thank you . Reviewed on: 8th July 2024

I was scammed over a year ago and Stepchange literal...

I was scammed over a year ago and Stepchange literally saved my life. I didn't know where to turn but they have been great and given me my life back. I wouldn't be here without the support I got and still receive. Reviewed on: 5th July 2024

My experience with Stepchange is all positive all th...

My experience with Stepchange is all positive all through. They are very understanding and supportive. Reviewed on: 3rd July 2024

So easy to navigate and set up

So easy to navigate and set up a debt management plan. Stepchange is thorough and finds the best way to help with your debt. Reviewed on: 3rd July 2024

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