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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16601 reviews)

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4.95

Based on 16,601 reviews, last reviewed 10th May 2026

90700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

manage your finances better The opportunity to receive free impartial advice is paramount to feeling confident again about your finances. The advice that you receive from StepCha... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16601)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

It’s been very helpful keeping creditors at bay bein...

It’s been very helpful keeping creditors at bay being long term disabled and still waiting for operations & treatment. The help and support has been much appreciated. Reviewed on: 1st May 2024

Brillant service would recommend

Brillant service would recommend Reviewed on: 1st May 2024

Such a wait of my mind!

Such a wait of my mind! You just can’t describe how this has changed my mental state of mind. Reviewed on: 1st May 2024

They have helped me so much ,very grateful to them...

They have helped me so much ,very grateful to them Reviewed on: 1st May 2024

Best decision I could make

I think I made the best decision by asking Stepchange for help with my debt. Very helpful team, everything made clear and easy! No problems at all for the last 18 months, just paying each month what I can without hassle. Stepchange is a national charity so no hidden costs! Reviewed on: 1st May 2024

Able to help with lowering debt payments in a man ab...

Able to help with lowering debt payments in a man able amount,customer service is great and very helpful Reviewed on: 1st May 2024

Simply the besting ...

Simply the best at helping people like me who have difficulty in understanding budgets ans money matters Reviewed on: 1st May 2024

Step change a brilliant service

Step change is so easy to contact they give a excellent service and advice dealing with issues that you may have very quickly Reviewed on: 1st May 2024

Excellent Service

StepChange has helped me with my problems and worries. I will recommend StepChange to my family and friends. Reviewed on: 1st May 2024

Stepchange have always been kind and helpful,they ha...

Stepchange have always been kind and helpful,they have also reduced my worries in regards to monies i owe,non judgemental and super understanding Reviewed on: 1st May 2024

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