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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16835 reviews)

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4.92

Based on 16,835 reviews, last reviewed 21st May 2026

101950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Life savers I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16835)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Step change make the impossible, possible.

Step change has made a desperate situation manageable. My confidence had returned and I feel like we are getting back on track. They are reliable and the process is really easy to manage. Reviewed on: 1st May 2024

We had a debt management scheme with StepChange

We had a debt management scheme with StepChange for approximately 10 years, yes we had a lot of debt. They were so helpful and kind, whatever happened to us, job losses, etc they were able to help us repay our debts, within our own budget. So helpful and informative as well. Reviewed on: 1st May 2024

Make that first step

I’m so glad I picked up the phone and contacted Stepchange about my situation. The best decision I’ve ever made. Reviewed on: 1st May 2024

Above & beyond customer service throughout .

Due to long term illness I had to stop working to receive treatment so I needed help to manage my debt..I live in Leicester but my illness is very rare & I get treated in Chelsea hospital London so I had to prioritise being able to afford to get to my appointments & surgery’s. The advise & help I received was Excellent, I was very surprised how much help & guidance was given in a clear & genuine way.. Being in hospital so much having this experience has really helped ease my mind that I am able to manage everything & not worry & be so anxious about it anymore. It has been a great help both financially & to my well being Reviewed on: 1st May 2024

I cannot begin to explain how relieved I feel.

I cannot begin to explain how relieved I feel. Thank you isn't enough Reviewed on: 1st May 2024

StepChange helped to change my life

StepChange helped to change my life for the better and I will be forever grateful. Being in debt is like sinking slowly into a depth of worry and anxiety, it takes a hold of you and controls every aspect of everyday life. StepChange from start to finish supported me into becoming self aware and financially free of debt. Once you take the first steps you'll be able to take back control and suddenly there is light again, I can not recommend this service enough. Thank you StepChange. Reviewed on: 1st May 2024

Professional help when I needed it the most

I was drowning in debt and didn’t know what to do, StepChange helped me consolidate my loans into affordable monthly repayments. I can’t thank them enough. Reviewed on: 1st May 2024

Great professional people to speak with.

Great professional people to speak with. support excellent, knowledgeable and truly empathetic. You need to know these guys will be with you 100%. they are, do understanding too x Reviewed on: 1st May 2024

if you need help with debt these are the people to r...

if you need help with debt these are the people to reach out to Reviewed on: 1st May 2024

Sometimes life creates situations to be de...

Sometimes life creates situations that need to be dealt with but of course not everyone is able to manage dealing with them wisely & effectively! Stepchange helped me get my life back on track without judging me & with genuine care & compassion. I am so grateful for this organisation & those who work in it! May it continue for ever & a day! Reviewed on: 1st May 2024

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