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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16531 reviews)

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4.95

Based on 16,531 reviews, last reviewed 9th May 2026

87350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

got myself into a bad situation during the financial... got myself into a bad situation during the financial crisis.I was using loans to pay debts getting deeper into a spiral of debt and depression. I read... Read more Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16531)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

We were really struggling with what to do and where...

We were really struggling with what to do and where to go regarding out debt which had become unmanageable, step change helped us to put every together and make sense of it, as much as we could Reviewed on: 1st May 2024

Very helpful and plan in place fast to pay my...

Very helpful and plan in place fast to pay my debts Reviewed on: 1st May 2024

Helped me get in control of debts I'd been hiding from.

Helped me get in control of debts I'd been hiding from. They were really supportive and helpful, with zero judgement. Reviewed on: 1st May 2024

I was in a mess and you helped to sort it out and so...

I was in a mess and you helped to sort it out and sort out my debts. I felt rock bottom but with your help I could see a way out Reviewed on: 1st May 2024

very good and helpful take some time to get through...

very good and helpful take some time to get through on the phone put when you get through they are very helpful Reviewed on: 1st May 2024

Looked after me well best thing that I did was choos...

Looked after me well best thing that I did was choose them to help me with my debt Reviewed on: 1st May 2024

Friendly helpful

Friendly helpful staff who reassured me about my debt problem Reviewed on: 1st May 2024

Recommend 100%

They helped me get my finances in order and relieve all the stress I was under at the time. Excellent service all round. Reviewed on: 1st May 2024

Got me back on track, will take a while but easy pay...

Got me back on track, will take a while but easy payment options. Reviewed on: 1st May 2024

Zero judgement.

Zero judgement. Just help and support. Reviewed on: 1st May 2024

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