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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Step change are friendly, knowledgeable and easy to...

Step change are friendly, knowledgeable and easy to interact with. I’m now in a much more comfortable position with monthly portions and don’t need to worry about being able to afford essentials with the budget we have in place Reviewed on: 24th May 2024

Having previously worked as a family support worker...

Having previously worked as a family support worker I have signposted many families who found themselves in debt to this service. The care and advise provided was really supportive & helped so many families who otherwise would have been helpless. Reviewed on: 24th May 2024

The best thing I ever did was to contact them.

The best thing I ever did was to contact them. My life is so much happier now, knowing I haven't got to worry about how I'm going to pay my bills. Their customer service is A*, very friendly, don't judge you. Made me feel relaxed instead of being.nerves. forms are easy to fill in. Reviewed on: 24th May 2024

Helpful Organisation

I used to work with people who had barriers to employment and often they would have debt problems. Whenever I approached StepChange for assistance they were respectful, efficient and found solutions giving my clients peace of mind for the first time often in a long time allowing them to move forward to a better quality of life. Reviewed on: 24th May 2024

Incredibly helpful and supportive.

Incredibly helpful and supportive. Really simple process. Reviewed on: 24th May 2024

Expert, friendly and professional.

Expert, friendly and professional. Reviewed on: 24th May 2024

Stepchange have Made such a difference to my life.

Stepchange have Made such a difference to my life. I feel like I can finally live whilst paying off my debts. they have also been very understanding when I’ve had life changes and helped me adjust my debt managenent plan accordingly . Thank you stepchange Reviewed on: 24th May 2024

Excellent

From first contact when I felt out of control and very depressed they spoke to me like I was human and that I mattered they helped me sort all my debts out so that now I am not working everyday to pay they and not getting anywhere. They gave me my life back. Would recommend them to everyone Reviewed on: 24th May 2024

Fantastic advice with excellent customer care and su...

Fantastic advice with excellent customer care and support Reviewed on: 24th May 2024

Calmed me down

Very good and so helpful they calmed me down and talked me through all options I now feel I can see light at the end of the tunnel Reviewed on: 24th May 2024

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