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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16085 reviews)

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4.95

Based on 16,085 reviews, last reviewed 7th May 2026

65950% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very good debt management. Since I've been with step-change, they are very supportive towards my creditors. I have not been let down by step-change. They are excellent. My debt... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16085)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Life changers.

I cannot fault step change in anyway. They have got it exactly right. Great service, support, ease of set up, updates etc. I was in a bad place with money and I dreaded asking for help. I was embarrassed to be honest. I was also at my wits end and sinking. The whole process was simple to set up. The ongoing support has been perfect and hassle free. I am still in debt but now have breathing space and I can see an end. If you are reading this and are unsure, please don’t waste anymore time. Take the plunge and make contact. I promise you won’t regret it. Reviewed on: 1st May 2024

Need help with debt I reccomend Step Change

I turned to step change when my debt got out of control. They listened to my crying on the phone, they did not judge me they helped me. They worked out my incomeing and outgoings and found an affordable amont that i could pay.I have another 9 months and I will be debt free. Reviewed on: 1st May 2024

Amazing work

All sorted perfectly, good team. Reviewed on: 1st May 2024

Absolutely amazing. Cannot thank enough

I would have never been debt free if it was not for you . I cannot thankyou enough for all the help and support you have given us. I have recommended you to 2 other people who I knew was struggling to clear there debt. They cannot thank me enough as you are changing there life as well. Thank again so much. Was an amazing feeling to know I am almost debt free Reviewed on: 1st May 2024

FREE debt advice.

Let’s face it - you’re coming to StepChange because you need help rationalising finances. I didn’t start with StepChange as I’d never heard of them - they weren’t at the top of the internet search list. I went with someone else that CHARGED me for trying to get out of debt. A monthly fee payable alongside my repayments. Then I found StepChange and the process of them taking on the liaison and management became so simple. Customer service agents were brilliant - understanding and informative. They could answer any query, if not at the time then soon after. I can’t fault the service. Reviewed on: 1st May 2024

Very helpful and friendly people and patient...

Very helpful and friendly people and patient Reviewed on: 1st May 2024

Please do not delay - Speak to StepChange now!

Because of a change of circumstances, I realised that I would soon be defaulting on my financial commitments. The amounts I owed several creditors, were in excess of £41k. Talking to MBNA they said, take action now and get StepChange to help you. Best decision of my life. I got in touch and, within a very short space of time, had a Debt Plan in place which was affordable but has allowed me to live a reasonably, comfortable life, - without fearing letters through the door! I am nearly three years in now and haven't missed a payment. Had to slightly delay a couple but they were still within the time boundaries. What has struck me the most is that everyone I have dealt with at StepChange are; friendly, non judgemental and incredibly supportive and helpful. Please, if you are in a financial mess - get their help - I promise you will not regret it! Reviewed on: 1st May 2024

Just when you feel that constant debt is impossible...

Just when you feel that constant debt is impossible to manage, Stepchange offers impartial and trustworthy ideas. Reviewed on: 1st May 2024

Great support

Sadly needed stepchange twice now. But they always there to support me the best possible way. Reviewed on: 1st May 2024

5 Stars to step change

StepChange helped me in critical situations Reviewed on: 1st May 2024

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