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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16560 reviews)

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4.95

Based on 16,560 reviews, last reviewed 9th May 2026

88700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good service and I will be recommending for all pers... Good service and I will be recommending for all person who need it Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16560)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Step changed helped me so much to arrange my finance...

Step changed helped me so much to arrange my finances so promptly also stress free Reviewed on: 1st May 2024

The support I have received has been amazing.

The support I have received has been amazing. This charity needs more funding! It's a shame that more people aren't able to receive the support they need as I have been helped every step of the way. I'm hoping to be debt free MUCH sooner than I expected when I was missold an IVA through citizens advice and I could not be happier that I got in touch with step change! Reviewed on: 1st May 2024

All dealt with quickly and efficiently and I now hav...

All dealt with quickly and efficiently and I now have peace of mind after years of worrying Reviewed on: 1st May 2024

Debt relief

Stepchange took me from a very dark place and showed how to positively deal with a serious debt situation. . Ive never looked backwards since Reviewed on: 1st May 2024

The best place to go to control spiraling debt

An excellent debt management service with no other priority that comes before assisting people who need help. Reviewed on: 1st May 2024

This company saved me and kept all my debtors happy.

This company saved me and kept all my debtors happy. I don’t know what I would have done without them. Very professional and helpful and I can’t thank them enough for there ongoing help Reviewed on: 1st May 2024

Simply seamless and amazing and very helpful

Simply seamless and amazing and very helpful Reviewed on: 1st May 2024

Excellent service

From the outset Stepchange have been so helpful in getting my finances sorted out for me. Reviewed on: 1st May 2024

They have been brilliant,I was at my wits end when t...

They have been brilliant,I was at my wits end when they were recemended to me and now I'm on my way to being debt free. Reviewed on: 1st May 2024

They alleviated our problems

They alleviated our problems, and we looking forward to being debt free soon. The process was made less painful by step change. Reviewed on: 1st May 2024

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