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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16056 reviews)

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4.95

Based on 16,056 reviews, last reviewed 7th May 2026

64550% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Service They put me at ease and arranged a suitable repayment programme which has helped me on the journey of paying off all my outstanding debts. Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16056)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Been with Stepchange a few years and we can see our...

Been with Stepchange a few years and we can see our debts slowly falling Reviewed on: 1st May 2024

They have been extremely helpful in helping me and m...

They have been extremely helpful in helping me and managing my situation Reviewed on: 1st May 2024

Very easy straightforward, to use.

Very easy straightforward, to use.Good people and very helpful. Reviewed on: 1st May 2024

When I joined step change I was very concerned about...

When I joined step change I was very concerned about my debts but they put me on a monthly repayment plan that I could afford and now I am debt free Reviewed on: 1st May 2024

All the staff at StepChange are very helpful and fri...

All the staff at StepChange are very helpful and friendly as well and they have gone above and beyond to help and support me as I have really bad learning difficulties so yes I would recommend them to all my friends and family Reviewed on: 1st May 2024

Your services have been very helpful and very profes...

Your services have been very helpful and very professional without your assistance I would be stranded and not knowing what to do. I am greatly indebted to you and wish to express my gratitude for this. Thank you. Reviewed on: 1st May 2024

Very helpful and non judgemental staff

Very helpful and non judgemental staff Reviewed on: 1st May 2024

How step change helped me

I was managing to pay my 5 credit cards, with over 40k debt but the balance was not really changing due to the high interest rates. Debt change helped me get a Dmp and 4 years later the money is all paid off interest free. It would have taken me over 50 years to settle the debt just paying the minimal payments and without step change. I'd highly recommend asking for their help. Reviewed on: 1st May 2024

Step change changed my life

Befor step change I was constantly getting debt letters and just pit them in a draw to forget as all debt companies were not listening to me and they all wanted more than I could afford to pay. Reviewed on: 1st May 2024

They gave me help with my debts & enabled me to find...

They gave me help with my debts & enabled me to find help. An excellent help ill be forever be grateful for Reviewed on: 1st May 2024

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