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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16535 reviews)

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4.95

Based on 16,535 reviews, last reviewed 9th May 2026

87550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Really helpful and supportive service. Really helpful and supportive service. I feel I can breathe now knowing my finances are in order Reviewed on: 9th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16535)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Stepchange has changed what I thought was an insurmo...

Stepchange has changed what I thought was an insurmountable problem into a manageable relief. There expertise and empathy has given me time to evaluate where I am now and where I will be at the the end of my struggles.. I will be forever grateful to them for giving me peace of mind Reviewed on: 1st May 2024

The realisation I was not coping with my debts

When I finally realised I wasn’t coping with my debts very well and it came to the point that the payments requested by my debtors, was not covered by my monthly wage, I needed help. Stepchange helped me to pass this point and get control of my life. To start the long road to recovery. Reviewed on: 1st May 2024

Debt Management

The staff are friendly and very helpful.Have been with them for a few years and I am now able to manage my debt . Reviewed on: 1st May 2024

The best thing I ever did was to join Step...

The best thing I ever did was to join Step Change Reviewed on: 1st May 2024

Step change are the best

They have helped so much they are amazing and so understanding, highly recommend them Reviewed on: 1st May 2024

Keep me informed

After years of using debt management, I have been kept informed and yearly review, to see if you are coping well. Reviewed on: 1st May 2024

I really was at an all time low with the payments an...

I really was at an all time low with the payments and needed help. It's embarrassing to think you have hot yourself into thst situation. But there was no judgement just understanding & some amazing help & advice Reviewed on: 1st May 2024

Following the death of our son due to family problem...

Following the death of our son due to family problems we got into severe debt a few years ago .Whilst chatting on a forum we were advised to check "Step Change" to see how we could be helped. after talking our problems through. we andertook the advice given to us and a very large weight was removed from our worries. the debt reduced slowly without us being pressured by debt collectors The staff at step change are excellent and very understanding. Reviewed on: 1st May 2024

Gave me peace of mind.

Gave me peace of mind. Nice to know that someone is on your side. Reviewed on: 1st May 2024

They have sorted everything out like they said they...

They have sorted everything out like they said they would Reviewed on: 1st May 2024

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