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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16612 reviews)

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4.95

Based on 16,612 reviews, last reviewed 10th May 2026

91250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Advice - No Judgment! Although I was well over retirement age, I had continued to work in order to pay off my credit card debts. Unfortunately, I had to give up work comple... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16612)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Still not out of debt but making regular payments

I wouldn’t be in the situation I’m in now if it wasn’t for the super friendly and helpful people on the other end of the phone at step change, calls sometimes can be up to an hour and after a long que on the phone it makes a big difference to talk to someone friendly and on your side Reviewed on: 1st May 2024

Excellent, empathetic help and support.

Excellent, empathetic help and support. Took very little time to achieve a perfect (for me and my creditors) solution. The ease of applying made for a sress-free process. Reviewed on: 1st May 2024

Absolutely amazing!

Absolutely amazing! Have helped me massively. I’ve had to worry less. Reviewed on: 1st May 2024

Nothing but amazing and helpful.

Nothing but amazing and helpful. I feel.in control of my life again thanks to the support provided Reviewed on: 1st May 2024

Fantastic.

Fantastic. I was so depressed and couldn't see a way out until they gave me so much help and support. Reviewed on: 1st May 2024

A service that lifts pressure and anxiety

Exceptional service. StepChange advisors have shown me absolute compassion and kindness. I felt no judgement. Their system of engaging on behalf of clients lifts so much pressure and anxiety. Reviewed on: 1st May 2024

I was at my wits end trying to balance my debts.

I was at my wits end trying to balance my debts. I couldn’t see a light at the end of the tunnel, but now with step change helping me I have a way out and I can live without debtors breathing down my neck. Reviewed on: 1st May 2024

people were just so helpful and friendly, they helpe...

people were just so helpful and friendly, they helped with how to go forward with my son's debt and other help that he might need, they supported us taking the right steps for him and contacted the companies, which really helped in taking the stress off of us, and made a difficult situation so much easier for us, I can't thank them enough for all their help Reviewed on: 1st May 2024

Amazing service- no stress debt solution

They have took the stress out of me dealing with debt. I will be debt free in under a year now- it started at £15k. Reviewed on: 1st May 2024

So very supportive and helpful at a very difficult t...

So very supportive and helpful at a very difficult time. Reviewed on: 1st May 2024

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