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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16172 reviews)

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4.95

Based on 16,172 reviews, last reviewed 7th May 2026

70050% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was absolutely desperate when I went to StepChange... I was absolutely desperate when I went to StepChange for help. Following my husband's death, I could no longer manages debts that we had in my name on... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16172)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

my debt and balance

my mind was put at rest but dont know what will happen in the future Reviewed on: 1st May 2024

Maximum stars and above!

Three years ago this team gave me back the control of my life because of the debts.Just only the best words about them, absolutely profesional and free,no charge for their work.I want to say a huge thank you because you exists. Reviewed on: 1st May 2024

Friendly, helpful, considerate and understanding staff

Friendly, helpful, considerate and understanding staff Reviewed on: 1st May 2024

Step change took all worries away.

Step change took all worries away. Felt with our creditors Reviewed on: 1st May 2024

So quick and easy to set up.

So quick and easy to set up. They are helpful without any hassle. I wished I asked for help from Stepchange sooner. Reviewed on: 1st May 2024

Can not fault staff always very helpful

Can not fault staff always very helpful Reviewed on: 1st May 2024

non judgemental sorted me out cured my depression ga...

non judgemental sorted me out cured my depression gave me peace of mind sleepness nights disappeared did som e great deals with my many creditors what a gift of giving me my life back Reviewed on: 1st May 2024

Advisors were compassionate, understanding and helpful.

Advisors were compassionate, understanding and helpful. I was at the end of my tether and I am truly grateful for the support and expert advice I received. Reviewed on: 1st May 2024

Made me feel like I wasn't being judged

I was very upset and anxious due to my situation I found myself In because of the current climate and financial pressures x the agent who called me was very respectful and made me feel safe and not judged x Reviewed on: 1st May 2024

Super helpful

They were really helpful with helping me sort my debt and get a plan in place. Thanks to step change and there help I will be debt free next year!! Reviewed on: 1st May 2024

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