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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16465 reviews)

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4.95

Based on 16,465 reviews, last reviewed 8th May 2026

84050% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I (almost) feel normal again They lift the ‘shame, embarrassment and sleepless nights’ from the first call.. Reviewed on: 8th May 2026

Latest lowest rating:

1

Terrible advice - got me into very long term de... Very very poor advice got me into very long term debt I would never recommend this service. I should have just gone bankrupt, instead I was stupid an... Read more Reviewed on: 8th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16465)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

No judgement at all.

No judgement at all. The team are so supportive and understanding. You are put back in control of your finances. I’m not sure where I would be today without StepChange help. Reviewed on: 1st May 2024

I'm about half way through my debt management plan a...

I'm about half way through my debt management plan and am much better at managing my money now after having numerous credit card debts. It's very easy to make the plan and adjust it when needed. I am looking forward to being debt free! Reviewed on: 1st May 2024

They were there when I needed them most and still are.

They were there when I needed them most and still are. Reviewed on: 1st May 2024

I was facing mounting debts and couldn't face the pr...

I was facing mounting debts and couldn't face the problem. Thankfully I contacted StepChange and they have been amazing. They handled everything for me, dealing with the companies I owed money to. They've without doubt helped not only my financial situation, but also my mental health has improved massively thanks to them. Reviewed on: 1st May 2024

Calm and non judgmental, Stepchange picked me up and...

Calm and non judgmental, Stepchange picked me up and put a totally affordable payment plan into play. I’ve a little way to go yet but am sure I will be debt free in the time they gave me. Reviewed on: 1st May 2024

Real life saver.

Real life saver. Once StepChange became involved in our debt problems we felt that we had someone on our side. Before that we were struggling with our debts with no solution in sight. Reviewed on: 1st May 2024

Saviours

I was so worried about debt Stepchange were so helpful and totally professional nothing was to much trouble for them I should have gone sooner Reviewed on: 1st May 2024

Stress Free

Its great you can do it all on line Reviewed on: 1st May 2024

wonderful understanding staff

During a period of extreme anxiety due to mounting Legal bills I found myself between a rock and a very hard place. Not knowing where to turn a friend recommended StepChange. They were completely understanding of my situation. Reviewed on: 1st May 2024

Best choice I ever made calling StepChange

I had never heard of StepChange until Citizens Advice recommended them. So happy I called them, they talked me through my options & we came up with a Deft Management plan that I am able to meet each month. I won’t be debt free until 2028 but at least after years of not sleeping due to the worry I now sleep soundly. Highly recommended, extremely helpful & very friendly!!!! Reviewed on: 1st May 2024

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