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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16569 reviews)

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4.95

Based on 16,569 reviews, last reviewed 10th May 2026

89150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change has literally saved my life. Step change has literally saved my life. I was drowning. I passed them the information and they took the weight. So straight forward by so life changi... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16569)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

Always ready to listen and help.

Always ready to listen and help. Staff were able to sort out a good solution and work out a good schedule. Reviewed on: 1st May 2024

StepChange are wonderful

Stepchange have been wonderful with the help that they have provided for me, they have really made a difference to my personal life and taken away the stress and worry that I had previous to getting help with them for debt management. They are a great company and I would definitely recommend them to anyone looking to get debt management. Excellent 10/10 ⭐️⭐️⭐️⭐️⭐️ Reviewed on: 1st May 2024

Polite and very helpful.

Polite and very helpful. Put my mind at rest from extreme stress. Thank you Reviewed on: 1st May 2024

It has changed my life as Stepchange has helped me t...

It has changed my life as Stepchange has helped me to manage my debts Reviewed on: 1st May 2024

Approachable, helpful, non judgemental.

Approachable, helpful, non judgemental. Nothing is too much trouble. Have me my life back. Reviewed on: 1st May 2024

Simple solution to debt management

All sorted on line with easy to navigate website, took away so much stress Reviewed on: 1st May 2024

I’ve been with them over 20 years they are excellent...

I’ve been with them over 20 years they are excellent Reviewed on: 1st May 2024

The best thing i ever did.

The best thing i ever did. They changed my life. I would have lost everything if it wasnt for there asisstance. Reviewed on: 1st May 2024

They really helped me.

They really helped me out when I was in bad financial difficulty due to lack of working hours and my debts were out of control. I was on a token payment for quite a while but StepChange were very patient and new that I was desperate to get a full time job. Eventually I did and even though I'm now on a Debt Management Plan through them I'm at least paying more towards my debt and they will be cleared sooner than expected. This is a fantastic company willing to really help people in dire need, can't thank them enough as I'm sure it will be quite a tough job to do Reviewed on: 1st May 2024

Stepchange gave me my life back when my debt put me...

Stepchange gave me my life back when my debt put me in a very dark place Reviewed on: 1st May 2024

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