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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16564 reviews)

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4.95

Based on 16,564 reviews, last reviewed 10th May 2026

88900% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Paying of debts made simpler From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going thr... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16564)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Simple solution to debt management

All sorted on line with easy to navigate website, took away so much stress Reviewed on: 1st May 2024

I’ve been with them over 20 years they are excellent...

I’ve been with them over 20 years they are excellent Reviewed on: 1st May 2024

The best thing i ever did.

The best thing i ever did. They changed my life. I would have lost everything if it wasnt for there asisstance. Reviewed on: 1st May 2024

They really helped me.

They really helped me out when I was in bad financial difficulty due to lack of working hours and my debts were out of control. I was on a token payment for quite a while but StepChange were very patient and new that I was desperate to get a full time job. Eventually I did and even though I'm now on a Debt Management Plan through them I'm at least paying more towards my debt and they will be cleared sooner than expected. This is a fantastic company willing to really help people in dire need, can't thank them enough as I'm sure it will be quite a tough job to do Reviewed on: 1st May 2024

Stepchange gave me my life back when my debt put me...

Stepchange gave me my life back when my debt put me in a very dark place Reviewed on: 1st May 2024

Fab from start to finish!

Fab from start to finish! Allowed me to get my debts under control without feeling like I was being judged for being in debt. The advisors I have spoken to have all been really helpful, and being able to make changes online quickly and easily is brilliant. I have recommended Step change to several people who have also signed up. After being in debt my entire adult life I now feel like my finances are finally under control ☺️ Reviewed on: 1st May 2024

Stepchange are so helpful and professional

StepChange have been so helpful, so professional and so kind. Made a very difficult time manageable. They reassured me that something could be done and supported me every step of the way. They dealt with all my creditors, helped me formulate an achievable plan. Every advisor I have spoken to have been first class. I can’t thank them enough. They truest brought light at the end of the tunnel when I thought there was so way forward. Reviewed on: 1st May 2024

When I lost my wife to cancer and my business went b...

When I lost my wife to cancer and my business went bankrupt through Chinese cheap alternative. I was recommended Debt StepChange. They were so helpful and understanding about my financial situation. It saved my life. Reviewed on: 1st May 2024

there is life with debt thanks to stepchange

always there at the end of the phone to help and advice on things even at my lowest point good solid advice my i could not get my head round things just someone to talk to and listen life saver Reviewed on: 1st May 2024

I have had a series of illnesses and have not been a...

I have had a series of illnesses and have not been able to help myself much for some time but stepchange have helped me through it and had enormous patience and understanding Reviewed on: 1st May 2024

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