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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Step change have been a real life line for me, thank...

Step change have been a real life line for me, thanks to step change I'll be finally debt free soon, they are the reason I can sleep at night without worrying Reviewed on: 16th May 2024

I was in a financial mess and at m.y wits end

I was in a financial mess and at m. y wits end I contacted Srep Change and they were kind and nonhud.gementalmHelped me .I am so grateful for the help they have given me.y Reviewed on: 16th May 2024

Very well organised.

Very well organised.polite custumer service Reviewed on: 16th May 2024

No stress

They have helped, relived the stress of the situation. and have an end goal. Reviewed on: 16th May 2024

Help me with everything and got money trouble under...

Help me with everything and got money trouble under control Reviewed on: 16th May 2024

Very helpful and understanding agents make you feel...

Very helpful and understanding agents make you feel at ease. If you've struggling with debt I would highly recommend Step Change Reviewed on: 16th May 2024

Extremely helpful and pleasant staff, never judgemen...

Extremely helpful and pleasant staff, never judgemental, above and beyond to help me when I wasn't working after a major operation, and allowed me the time to get back to earning a wage to continue my DMP. Reviewed on: 16th May 2024

I contacted stepchange and was in real need of help...

I contacted stepchange and was in real need of help they were so helpful explained everything clearly , helped me get what I needed and have helped me get back on my feet with no pressure could not recommend enough to anybody in trouble Reviewed on: 16th May 2024

Excellent Service

Step change alleviates the stress and gives you back control of your finance. Reviewed on: 16th May 2024

Gave me a great deal of help when I needed it, staff...

Gave me a great deal of help when I needed it, staff fantastic very friendly and knowledgeable Reviewed on: 16th May 2024

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