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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16562 reviews)

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4.95

Based on 16,562 reviews, last reviewed 9th May 2026

88800% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service, they do all the hard work for you... Excellent service, they do all the hard work for you and allow you to sleep at night. Your only job is to stick to the plan Reviewed on: 9th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16562)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

You’re just an amazing company.

You’re just an amazing company. Staff r so helpful polite and listen Reviewed on: 1st May 2024

Helped turn my life around.

Helped turn my life around. Even when I was crying on the phone and frightened I was reassured and helped to take steps to get on top of things. I can’t thank step change enough Reviewed on: 1st May 2024

From the very start I have been treated exceptionall...

From the very start I have been treated exceptionally well, never judged and have received great advice. Reviewed on: 1st May 2024

i was in a bad place until i was told about stepchange

until i was told about stepchange i was tearing my hair out in debt & worry. i like so many found my self in untold debt and this stress was making me very ill. it was one of my creditors who told me about stepchange and how they might be able to help me, so i made contact with them and now they just take care of my debt on my behalf. its simple one payment to stepchange (that i can afford!!) they work out how much of that money goes to each creditor & they also send update letters to my creditors and deal with any other issues i might have. i can not thank Stepchange enough!!!!!!! they have brought me out of a very very dark place and having thos thoughts thats so many ppl get.. DONT SUFFER IN SILENCE, GET THE HELP YOU NEED! CONTACT STEPCHANGE AND SEE IF THEY TO CAN TURN YOUR LIFE AROUND!! they have for me!! thank you stepchange for all your hard work and devotion thus helping me slowly get my fault debt paid back to my creditors then easing the burden 'of hell' i found my self in. its a little bit of a pain in the bum to go through all your debt to a stranger over the phone BUT its crucial you do this so stepchange can help you FULLY! *** the sad fact is, if i hadnt reached out and was told about stepchange i might not be here now writing this review...!!*** DONT LEAVE IT! DONT THINK IT WILL GO AWAY!! IT WONT! SORT IT! CONTACT STEPCHANGE!! SEE IF THEY CAN HELP YOU TO. Reviewed on: 1st May 2024

Step change really helped me find light at the end o...

Step change really helped me find light at the end of the tunnel with my debts, the staff have always being very helpful, the first time I contacted them I rang feeling ashamed, by the time I finished my phonecall a plan was in place and I felt confident and as if a whole weight was lifted off my shoulders. I highly recommend their services, they are so helpful, non judgemental and look at solutions that are suitable for your individual circumstances. I am three quarters way through my debt management plan and really can't thanks them enough, I have been able to stick to the plan and manage my money very well. Thankyou!! Reviewed on: 1st May 2024

I have my life back!

From the very beginning step change have been nothing but amazing. The online tool made everything so simple. Now all my debts are in one place and one manageable payment is being made. I cannot thank them enough! Reviewed on: 1st May 2024

You are not alone, there is helpith for a long time.

I had been struggling with debt for a long time. By 2017 enough was enough and I turned to StepChange for help. What a relief it was to finally admit to myself that I could not longer cope. With the help of StepChange after 6 years I am debt free and stress free. Thankyou so much. Reviewed on: 1st May 2024

A positive future awaits thanks to StepChange

StepChange have really helped us to manage and get a hold of our debt. We are half way through our DMP, and are so thankful for the help. I don’t think we could have achieved this progress on our own. We can now see a future where we will be debt free and in a better position to manage our finances going forward so that we don’t find ourselves in a similar position again. We can really see a bright future ahead and the opportunities we will have as a family without the burden of debt. I can’t thank StepChange enough for all their help. Reviewed on: 1st May 2024

Stepchange gave me great advice and helped me to get...

Stepchange gave me great advice and helped me to get my finances back under control Reviewed on: 1st May 2024

There is light at the end of the tunnel.

I was in 20k plus debt, borrowing off Peter to pay Paul, credit cards spiralling out of control and just in a really bad place, my credit cards just kept increasing my limit, so it was my fault as I kept thinking I'd get on top of it, just never happened. I found StepChange and they sorted it all out, gave me the help I needed in a few simple steps, now I'm paying an affordable repayment plan, all my creditors are being paid on time every month, and I feel a lot better, not stressed or worried about how to make ends meet. I know it will take time but it will be worth every minute, don't sit in silence in that big black hole, reach out and get the help from StepChange it will change your life and you will start to see the light at the end of the tunnel. Thanks StepChange for all your help. Reviewed on: 1st May 2024

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