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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,659 reviews, last reviewed 11th May 2026
93500% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

From the first phone call the advisor put me at ease... From the first phone call the advisor put me at ease fantastic service Reviewed on: 11th May 2026
Lynda c's avatar
Lynda c

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (16659)

Review of the StepChange, Debt advice:

Great, helpfully service

5
Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025
A grateful customer's avatar
A grateful customer

Very professional with a website that is easy to man...

5
Very professional with a website that is easy to manage and understand. They have helped me enormously with my debt and I would highly recommend them to anyone struggling with their finances. Reviewed on: 1st May 2024
Jason Blenkiron's avatar
Jason Blenkiron

Peace of mind

5
Peace of mind - they understand the stress that everyone feels and help you find the right solution Reviewed on: 1st May 2024
Harry-t-B's avatar
Harry-t-B

Debt Management Plan

5
Have been on DMP for long and StepChange can be regarded as that friend you can rely on any time. Am nearly finished and will soon be debt free. Reviewed on: 1st May 2024
George S's avatar
George S

A 5-star service

5
StepChange has helped me to manage my debt by offering support & freezing lender’s interest. Having debts consolidated means I now have only one payment leaving my account each month which is set to my personal budget. Reviewed on: 1st May 2024
KELLY M's avatar
KELLY M

Very helpful

5
Step change have helped me through a difficult financial time. They have taken a lot of stress of my shoulders, which really appreciated Reviewed on: 1st May 2024
Christiane Blair's avatar
Christiane Blair

Finally debt free! .

5
After years of being in debt I finally reached out. And I am so pleased I did! The staff are helpful non judgemental and helped explain the whole process and how it would affect me and my credit score. Just under 4 years and I have paid back everything I owed. I feel accomplished and proud, but most importantly thankful for the help I received. Reviewed on: 1st May 2024
Lucy 's avatar
Lucy

Wrong info given.

1
Yoy told me I didn't have to tell my employer about being on a plan. I have lost my job because of this and raised a complaint I've heard nothing of! Reviewed on: 1st May 2024
Graham 's avatar
Graham

Help when neede

5
Was very worried and being bombarded with demand letters,and had been made to retire.Didn't know where to turn.Looked for help in Internet and found Step change Thank heaven. For all the help and advice,took as much time as I needed to help sort everything out and stop the clamour from my Creditors. Reviewed on: 1st May 2024
L Duffield's avatar
L Duffield

Very helpful and always happy to talk you through th...

5
Very helpful and always happy to talk you through things and help in anyway they can. Reviewed on: 1st May 2024
Simone D's avatar
Simone D

Very helpful

5
I have been with step change for quite awhile they are helping me to clear my debt they keep me on the right path Reviewed on: 1st May 2024
Julie 's avatar
Julie

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