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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16588 reviews)

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4.95

Based on 16,588 reviews, last reviewed 10th May 2026

90100% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They were so kind and offered me breathing space When I was at my lowest point and felt like I didn't have anywhere to go, they gave me a breathing space that changed everything for me. Every time I... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16588)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Anxiety Relieved

They have taken away a lot of worry from us with their solution to our indebtedness with all our debtors agreeing to their programme for the monthly repayments. So they have taken a great weight off allowing us to get on with our lives without dreading the almost daily pressure of bills or unwanted phone calls from the numerous organisations we owe money to. Reviewed on: 1st May 2024

abbsolutly brillient.

abbsolutly brillient.Extreamly helpfull put muy life back on track Reviewed on: 1st May 2024

Great support in a time of anxiety

They supported us through our time to get out of debt. Nothing was too much trouble. Always replied to query emails promptly and were able to solve our problem Reviewed on: 1st May 2024

I’ve been on my debt plan for 8yrs, I’ve just got 1...

I’ve been on my debt plan for 8yrs, I’ve just got 1 payment left. Stress free to start and maintain. No calls from debtors and finally at the end of my journey. I can now get divorced and move on with my life. Reviewed on: 1st May 2024

The best debt management solution for anyone

They manage my debt since 2016 and I can’t thank them enough for the help support. I don’t worry anymore about my debt as I know it is sorted Reviewed on: 1st May 2024

Very easy to deal with and did not judge.

Very easy to deal with and did not judge. DMP was easy to set up and the monthly statements are good with keeping up to date on payments and balances. Reviewed on: 1st May 2024

My experience with stepchange

Always friendly and helpful. I am so glad I contacted them. I went from not knowing how to cope to being able to see a way out of debt. Reviewed on: 1st May 2024

Simple set up .

Simple set up . No judgements . Easy to talk too . All options explained clearly Reviewed on: 1st May 2024

Very helpful

They helped me to stop interests rates and charges from 4 debit cards. We arranged a monthly payment to get debt free. Reviewed on: 1st May 2024

Steph change helped us get on top of our sizable deb...

Steph change helped us get on top of our sizable debts they are really helpful and understanding. Helping us to sleep at night. With affordable repayments to the people we owe money to Reviewed on: 1st May 2024

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