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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They saved me!

They basically saved me from a situation that was causing a lot of stress and gave me a new lease of life. Circumstances bring un-manageable debt to many people through no fault of their own which can a have a serious impact upon mental health, sometimes leading to suicide. Step Change are an incredible healing light unto millions of individuals and families, in the face of greedy corporations focused only on creating dependency in consumers and capitalising on desperate situations for the purpose of transferring any future wealth, into the pockets of those who already have more than enough. Reviewed on: 16th May 2024

Best thing I done when I picked up the phone,now get...

Best thing I done when I picked up the phone,now getting my life back on track Reviewed on: 16th May 2024

Stress Releivers

The team were very helpful & made me feel more relieved in clearing my debts. The info in your Portal is excellent with all the info you need Reviewed on: 16th May 2024

Step in the right direction

Excellent. I have total peace of mind that my debts are getting paid every single month. It allows me to get on with life and not worry about anything. Reviewed on: 16th May 2024

Been brilliant from start to finish.

Been brilliant from start to finish. Always straighforward answers Reviewed on: 16th May 2024

Excellent service

Excellent service, advisors are very understanding with good advice and help you find the right plan to fit your circumstances. Reviewed on: 16th May 2024

From despair to success!

I was despairing about my debt and at the end of my tether with trying to manage it on my own. I felt I didn't have anyone to turn to for help and I was embarrassed to ask. Then I heard about StepChange.. I made a phone call, it was sympathetically answered and I was guided through the process, by a very patient person. A great weight was lifted when StepChange took over the situation for me. They kept me updated and informed all the way. Any queries were handled positively. 5 years on and I'm debt free! I can't thank them enough. They have given me my life back. I would recommend them to anyone. Reviewed on: 16th May 2024

Fantastic Customer Service

Helpful when things are tricky; reactive to any requests for more time or reduced payments to get you through harder times. Customer services - when you can get through - are very helpful and knowledgeable. Reviewed on: 16th May 2024

EXCELLENT

They supported me since in the beginning of my debt management plan, everything is excellent. Reviewed on: 16th May 2024

The person in question was very helpful and patient,...

The person in question was very helpful and patient, putting my worries at ease making me confident about making my monthly payments Reviewed on: 16th May 2024

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