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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

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4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Without them I don’t know where we would be.

Without them I don’t know where we would be. They helped us get on top of our finances after they were impacted by Covid Reviewed on: 1st May 2024

I would tell anyone be brave and take the step to ge...

I would tell anyone be brave and take the step to get help. Everyone I spoke to the first few weeks were so so helpful they literally saved me I didn’t know where to turn I was helped every step of the way . Reviewed on: 1st May 2024

Extremely helpful, stress free, dealt with all my cr...

Extremely helpful, stress free, dealt with all my creditors, I just have to make my monthly payment. Reviewed on: 1st May 2024

Big Brother When Needed

StepChange was like a senior member of the family and took on all burdens, and offered a workable solution. Reviewed on: 1st May 2024

Fast friendly service very professional and caring

Fast friendly service very professional and caring Reviewed on: 1st May 2024

Thank God for Step Change

I have been with Step Change Dept Management for coming up to 6yrs, and am hopefully nearing the end of my Contract with them...i honestly have nothing but Praise and Good things to say about the Service and advice i have received from the start. Just to Add I will be totally dept free at the end of our Contract. Reviewed on: 1st May 2024

Just so easy to deal with.

Just so easy to deal with. Kind advice and empathy shown. Clear options and support given all through the process. I can’t explain the relief of getting something in place after struggling to keep going for months. Reviewed on: 1st May 2024

Every members of staff I have spoken to are helpful,...

Every members of staff I have spoken to are helpful, treated me with dignity and respect. Gave best advice. Reviewed on: 1st May 2024

Help is Always There

To be in such an embarrassing situation was very difficult, but no-one was judgemental and that made a very big impression. I was advised and encouraged all through the journey. Reviewed on: 1st May 2024

Very helpful service at a very anxious time for me,

Very helpful service at a very anxious time for me, the gentleman I initially spoke to helped a great deal with putting my mind at rest and walked me through the process, extremely greatfull for the support I've received clearing my debt Reviewed on: 1st May 2024

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