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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16593 reviews)

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4.95

Based on 16,593 reviews, last reviewed 10th May 2026

90350% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent charitable services Step change helped get my debts under control so that I don't have to stress about them Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16593)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Very easy to deal with and did not judge.

Very easy to deal with and did not judge. DMP was easy to set up and the monthly statements are good with keeping up to date on payments and balances. Reviewed on: 1st May 2024

My experience with stepchange

Always friendly and helpful. I am so glad I contacted them. I went from not knowing how to cope to being able to see a way out of debt. Reviewed on: 1st May 2024

Simple set up .

Simple set up . No judgements . Easy to talk too . All options explained clearly Reviewed on: 1st May 2024

Very helpful

They helped me to stop interests rates and charges from 4 debit cards. We arranged a monthly payment to get debt free. Reviewed on: 1st May 2024

Steph change helped us get on top of our sizable deb...

Steph change helped us get on top of our sizable debts they are really helpful and understanding. Helping us to sleep at night. With affordable repayments to the people we owe money to Reviewed on: 1st May 2024

No more sleepless nights.

After many sleepless nights, with no hope in sight; whilst ashamed of my situation. I contacted StepChange and within an hour I felt like a new man. They did not judge me and listened to my circumstances. They came up with a plan and explained the next steps. No more fear of answering the phone or Door. I can relax now knowing they’re with me. The staff are so amazing. No judgement. Totally caring and knowledgeable. I’m now clearing my debts and feel so much better. I have spoken to several different members of the team. I can honestly say they have the same attitude throughout. I would recommend them to anyone. I now sleep very well and can see light at the end of the tunnel. Reviewed on: 1st May 2024

Experienced advisers, very helpful, and wise

Experienced advisers, very helpful, and wise Reviewed on: 1st May 2024

I contacted step change because of my situation.

I contacted step change because of my situation. So far they have helped me every step of the way and made me feel like I can breath again. Reviewed on: 1st May 2024

.becoming debt free

Friendly staff, and take time to go through everything and ensuring the best plan to clear my debts making me feel better and worry free and also on the right round to being debt free Reviewed on: 1st May 2024

About 10 years since my own money has been mine

I'm very happy with stepchange they've taken care of pretty much everything for me. I contacted stepchange a few times for help, wait times were long but but they are working for a lot of people so it should be expected and the longest I waited was about 20 minutes. They helped me each time, made me feel reassured and advised me what I needed to do if there was anything for me to do. The only reason I've had to speak with debtors is because of automated responses from them and my contact to them was just checking I was ok to ignore those responses. It's been a tough journey so far 8 months in and 12 to go I've changed the amounts I pay to stepchange several times along the way already because of changes to energy usage over winter and receiving more income that I decided to add to the DMP. I didn't have to talk with anyone to do this I just used the online account and did a budget review. My advice for people thinking of sorting their debts is start as soon as you can and do it with stepchange because it's free, be prepared to put some work in to begin with because they need you to tell them as much as possible and be prepared for debtors to sell up or change, I was confused when the names of my debtors changed but it's because many of them have debt managers within their companies now. I had 9 different debtors all together so it was a a bit of leg work on my end but this is only because I was so unorganised if you're the same as me just get it done, call them up get the amounts and account references and give the information to stepchange. It's an anxious first few months but you will be ok and when you're done paying back you can finally enjoy being paid again I know I will, it's been nearly 10 years since my own money has been mine I can't wait. Reviewed on: 1st May 2024

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